can't import book citations from the library catalog of University of Victoria

New_titles
Hi,

I am using the older version of zotero plug in to work with Firefox 24.4. It can't import book records from the library catalog of University of Victoria, BC, Canada. Here is the link http://voyager.library.uvic.ca/vwebv/holdingsInfo?bibId=3259979. No new item was added to my zotero window when I clicked at the book icon.

thanks!
  • Gracile
    I am using the older version of zotero plug in
    Why? You should upgrade both Firefox and Zotero, unless it is impossible for you?
  • Gracile
    (Firefox ESR is now v. 31.5.0)
  • New_titles
    I need to get the IT support to update the Firefox if I have to. So the older version of the plugin doesn't work anymore? thanks!
  • adamsmith
    works with current versions of Zotero and Firefox. Sorry, we can't help troubleshoot problems with outdated versions (and you really, really shouldn't run outdated browsers).
  • Gracile
    What's your version of Zotero?
    https://www.zotero.org/support/kb/zotero_version
  • New_titles
    4.0.22
  • New_titles
    It seems that I need to get the IT support to come and update the Firefox.
  • Gracile
    Yes.
  • New_titles
    Now I have the latest Firefox and Zotero plugin. But the problem still exist. Can you try this link http://voyager.library.uvic.ca/vwebv/holdingsInfo?bibId=3259935 and let me know if you can import the book record to Zotero? Thanks!
  • adamsmith
    works for me. Could we get an error report ID?
    https://www.zotero.org/support/reporting_problems#provide_a_report_id
  • New_titles
    the report ID is 1902918262
  • adamsmith
    @Dan -- Could you check?
  • dstillman
    No Zotero errors in there. (And this is now 31.5.0, to clarify.)
  • adamsmith
    OK New_Titles - could you tell us exactly what happens? Does it work on other pages?
  • New_titles
    It worked on Worldcat. It also worked on the library catalog of University of British Columbia, Canada (http://webcat2.library.ubc.ca/vwebv/holdingsInfo?searchId=53450&recCount=10&recPointer=0&bibId=6421127). But not our catalog at http://voyager.library.uvic.ca/vwebv/holdingsInfo?bibId=2884279. thanks!
  • New_titles
    I've also checked Firefox settings according to this page https://www.zotero.org/support/troubleshooting_translator_issues. but the problem still exists.
  • New_titles
    Hi, today I tried importing book records from the library catalog of University of Victoria, BC, Canada using my home PC. It worked! My home PC also has the latest Firefox and Zotero Plugin. Has the problem been fixed? I will try it again with my office PC next week. Thanks!
  • adamsmith
    we didn't do anything. It's possible there's a problem with this in Firefox 31, though that'd be odd in this case at least.
  • New_titles
    I figured out the cause of this problem. Firefox in my office PC is set to "always use private browsing mode". After I turned it off, everything works fine!

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