Error Report #993061908

brodytodd
Hello,
I tried to save an article from Science Direct with a proxy (http://www.sciencedirect.com.login.ezproxy.library.ualberta.ca/science/article/pii/S0040162514002765).

The article was not able to save, and when I try to close zotero, I get an error report stating "There was an error starting Zotero."

I have restarted Firefox, but there was no impact on the issue.

Regards.
  • adamsmith
    meaning you still get the "error starting Zotero" message or just that that page isn't importing?
  • brodytodd
    After trying to add the article (and getting the message that the article couldn't be added), I went to close the Zotero window. It was when I tried to close the Zotero window that the error occurred ("error starting Zotero").

    After posting this message, I looked at the version of Zotero installed, and realized that it hadn't been updated since mid January (and there is an updated version from mid February). Upon further reading, I had to turn off https scanning in my anti-virus to get Zotero to update.

    Once Zotero for Firefox was updated, the problem went away. I am now able to add the article, and I can close the Zotero window without getting the error message.

    I am not sure why https scanning is affecting the ability to update Zotero, but it appears that this was the cause of my problem.
  • adamsmith
    if you're interested in the details and solutions, see
    https://www.zotero.org/support/kb/updates_not_detected

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