Zotero doesn't save from Windows Chrome

peter.meylakhs@gmail · February 10, 2015

ID = 1991000112
I have read a lot of posts with a lot of decisions, been to to amazon trying to save to my library The wealth of Nations countless times and still cant get this thing working. I reinstalled everything - chrome, ZSA, connector, turned off all other extesions in Chrome - nothing helps - I still cannot see a grey or blue mark that shows I can save the item and get message

[JavaScript Error: "getTranslators: detection is already running" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero/translation/translate.js" line: 1000}]

I really don't know what to do, I'm stuck and get continue with my ref list. Would be very grateful for any help.

adamsmith · February 10, 2015

Could you provide a debug ID (different from report ID):
https://www.zotero.org/support/debug_output#zotero_connectors_chrome_and_safari

for loading or reloading
http://www.worldcat.org/title/wealth-of-nations-books-i-iii/oclc/8424650&referer=brief_results
from the Zotero Chrome connector.

Also, have you ever had this working? I.e. are we 100% sure you're looking for the URL bar icon in the right place?

peter.meylakhs@gmail · February 12, 2015

Sorry, been out of this windows comp who cant save to zotero. On my mac by the way everything's working smoothly with chrome and zotero.
So I know where the bar icon is:)

Debug Id # D156657865

Hope for your help, and thanks for your efforts!

Peter

adamsmith · February 12, 2015

@Dan - anything there?

peter.meylakhs@gmail · February 12, 2015

Sorry that was the wrong debug id - was trying to save something else. Now while trying to save The Waeth debug ID is D 2099282722

dstillman · February 12, 2015

(3)(+0000000): HTTP POST {} to http://127.0.0.1:23119/connector/getSelectedCollection

[...]

(3)(+0000015): HTTP POST {"translatorID":"32d59d2d-b65a-4da4-b0a3-bdd3cfb979e7"} to http://127.0.0.1:23119/connector/getTranslatorCode

(3)(+0010223): Connector: Method getSelectedCollection failed with status 504

(3)(+0001002): Connector: Method getTranslatorCode failed with status 504

(3)(+0000000): HTTP GET https://repo.zotero.org/repo/code/32d59d2d-b65a-4da4-b0a3-bdd3cfb979e7?version=4.0.21

It looks like you have misconfigured proxy settings or security software. If you're using a system proxy, make sure 127.0.0.1 is listed as an excluded host. If you're running firewall software, make sure 127.0.0.1 is whitelisted.

Additionally, if you load https://repo.zotero.org/repo/code/32d59d2d-b65a-4da4-b0a3-bdd3cfb979e7?version=4.0.21 in Chrome, do you see some code with "translatorID" at the top, or do you receive an error of some sort?

peter.meylakhs@gmail · February 13, 2015

Sorry, I dont know how to reconfigure these settings.
Translator ID appears.

dstillman · February 13, 2015

You'll have to ask someone (e.g., IT department that administers your proxy server, if you're using one) or check the documentation of your security software. We could possibly tell you a bit more if you told us which of those you think actually applies in your case, but this isn't really a Zotero issue. It's a misconfiguration on your system that's breaking fundamental networking behavior.

peter.meylakhs@gmail · February 16, 2015

I guess I'll go with Firefox Zotero, there is no trouble to have an extra browser, and Firefox Zotero as I learned has more options than standalone. Thanks for your help, anyway!