Cannot sync

amdoberstein
My last successful sync was 13 days ago. I now see the red exclamation point in the upper right corner of my Zotero Standalone and cannot determine the cause of the error. Error message reads, "Error connecting to server. Check your internet connection." I know my internet connection is fine. However, I did have to delete Firefox recently because of an inability to access Firefox Sync, which may be the root of the problem. That message in Firefox stated "This Connection is Untrusted" with no "I understand the risks" option...just a roadblock.

Thank you.
  • adamsmith
    Please provide an error report ID after a failed sync:
    https://www.zotero.org/support/reporting_problems#provide_a_report_id
    (also, we understand you're frustrated, but ask that you please not yell/use all caps)
  • amdoberstein
    It's fine. It was (and still is) a problem with my complicated firewall. Thank you.

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.