No translator button

DamianEvans
Hi,

As per the troubleshooting translators page, I've gone through all the previous steps including resetting translators.

I don't get a translator button on any website. I haven't been using it much since before Christmas so the problem may be anywhere from a day to four weeks old.

I have enabled the debug logger in chrome extensions and the debug id is D1284583840

The action taken was the reloading of an amazon page.

Many thanks,
Damian
  • zuphilip
    Today is/was the new release of firefox. Can you check your verions of your browser and zotero?
  • DamianEvans
    Apologies for delay. I did check for updates before posting and none were available.
    Upon checking now, the message from Chrome was 'You are nearly up to date, relaunch chrome to update'. Upon relaunch, all translator buttons appear to be back!

    Many thanks.
  • elizabethpisani
    I also have no translator button on any website. I have tried Amazon, NYT, Pubmed, Elsevier etc.

    I am using Zotero 4.0.19, Firefox 34.0.4, OS X Yosemite 10.10 on a mid 2013 MacBook Air. I use Zotero integrated with Firefox [though I also have standalone installed on my computer. (4.0.20) to maintain a separate library of references that are read into a wordpress website by tag using zotpress]

    I have been through Steps 1 -10 in the troubleshooting translator issues and nothing is resolved.

    Sample Amazon url where it is not working:
    http://www.amazon.com/Indonesia-Etc-Exploring-Improbable-Nation/dp/0393088588/ref=sr_1_1?ie=UTF8&qid=1421432235&sr=8-1&keywords=indonesia

    Report ID is 2084386721

    The only other thing I can think of: I was having trouble with the native pdf reader in Firefox (it was not giving me the option to open, only to download first) I followed debugging instructions, which involved deleting the file mimeTypes.rdf. The only file of this type I found on my computer was in the Zotero folder. I deleted it (I have a copy). The Firefox problem was resovled; it may or may not have been after that that the Zotero problem emerged.

    I'm especially keen to resolve this since I am teaching new PhD students in Oxford/Ho Chi Minh City in the next few weeks. I always try and sell students on Zotero but can't if it doesn't work!
  • dstillman
    edited January 16, 2015
    4.0.19 is very old and won't work with the current version of Firefox. Upgrade to the latest version, currently 4.0.25.2, and make sure automatic add-on upgrades are enabled in Firefox.

    (If you're get an error trying to download the new version, see https://www.zotero.org/support/kb/addon_could_not_be_downloaded)
  • Indonesia_Etc
    Thanks, Dan. Problem solved.
Sign In or Register to comment.