Can't install LibreOffice Plugin 3.5.9 (Firefox extension)

hakase
Following this installation guide (https://www.zotero.org/support/word_processor_plugin_installation), I installed "LibreOffice Plugin 3.5.9 (Firefox extension)". When I restart Firefox, a popup appears with the title "Zotero OpenOffice.org/NeoOffice/LibreOffice Integration Installation", which has a blank area in the centre and four buttons at the bottom (Cancel, Go Back, Continue, & Done). Please see this screenshot for clarification: https://twitter.com/hak_ase/status/542183883190460416

I believe that there should be contents in the blank space. If I press any of the buttons, Firefox freezes, hence I cannot complete the plugin installation.

My specs are: Zotero 4.0.24.1 (Firefox addon), Zotero LibreOffice Integration 3.5.9 (Firefox addon), and LibreOffice 4.3.4.1 (Mac Application). My OS is Mac OS X Yosemite (10.10.1).
  • adamsmith
    any other Firefox add-ons or themes? Disable all of them&try again.
  • hakase
    Wow, disabling all of Firefox add-ons solved the problem!! Thank you so much for your quick help!

    I'm now trying to figure out which add-on was the problem.
  • adamsmith
    I assume that's what you're doing, but just in case: the way to go is to re-enable them one-by-one and see if one of them breaks this (it's possible none will). If you do find a culprit, please let us know what it is.
  • hakase
    >>>I assume that's what you're doing, but just in case: the way to go is to re-enable them one-by-one and see if one of them breaks this (it's possible none will).
    That's what I was doing, but I did something during the process that disabled the pop-up of "Zotero LibreOffice Integration 3.5.9 installation", and now I can't redo the process, thus unfortunately I cannot tell you which was the culprit :(

    Nevertheless, here is the list of suspects (all of my add-ons):

    Adblock Plus 2.6.6
    BugMeNot Plugin 3
    convert2mp3.net YouTube2MP3 Converter 2.5
    FireSSH 0.94.5
    PriceBlink 4.1
    Tweet Context 0.2.1
    Web2PDF converter 1.12
    WOT 20131118
    Zotero 4.0.24.1
    Zotero LibreOffice Integration 3.5.9
    楽天ツールバー 1.3000.436.3 <--- a tool bar for searching.

    Probably it's Adblock Plus, but I cannot confirm it..
  • adamsmith
    Actually I can exclude Adblock, that doesn't cause any issues. Me and presumably thousands of other Zotero users are using that without problems.
    My guess would be that you may see other problems with the problematic add-on and Zotero, so you may come back to this. Until then, as long as everything is working, I wouldn't worry about it.
  • hakase
    Today I had the chance to check this again, as I got into this problem when I tried to install the LibreOffice plugin for my iMac (Intel Core 2 Duo, 2006, OSX 10.6.8).

    I confirm that it was Adblock Plus 2.6.7.
  • dstillman
    In what way are you confirming it? The only proper way to confirm it would be to disable and reenable Adblock Plus several times in turn, restarting Firefox in between and verifying that it happens or doesn't happen.
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