Failing to connect to the server

antoniorojascastro
Hi,

I'm experiencing some issues when trying to sync my zotero account. The message I've got so far is pasted below. I cannot get any report ID. I have checked my proxy and is not enabled. SO what else could be?

Thanks



[JavaScript Error: "sync.zotero.org:443 uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)
"]
[JavaScript Error: "Error conectando con el servidor. Verifica tu conexión a internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "repo.zotero.org:443 uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)
"]
[JavaScript Error: "sync.zotero.org:443 uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)
"]
[JavaScript Error: "Error conectando con el servidor. Verifica tu conexión a internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "sync.zotero.org:443 uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)
"]
[JavaScript Error: "Error conectando con el servidor. Verifica tu conexión a internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]

version => 4.0.23, platform => Win32, oscpu => Windows NT 6.3; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.23, extensions => Zotero LibreOffice Integration (3.5.9.SA.4.0.23, extension), Zotero Word for Windows Integration (3.1.17.SA.4.0.23, extension), Shockwave Flash (15.0.0.239, plugin), Google Update (1.3.25.11, plugin), Google Talk Plugin (5.38.6.0, plugin), Google Talk Plugin Video Renderer (5.38.6.0, plugin), Java(TM) Platform SE 8 U25 (11.25.2.18, plugin), Java Deployment Toolkit 8.0.250.18 (11.25.2.18, plugin), Adobe Acrobat (11.0.9.29, plugin), VLC Web Plugin (2.1.3.0, plugin), QuickTime Plug-in 7.7.5 (7.7.5.0, plugin), iTunes Application Detector (1.0.1.1, plugin), Intel® Identity Protection Technology (2.1.42.0, plugin), Intel® Identity Protection Technology (2.1.42.0, plugin)
  • dstillman
    https://www.zotero.org/support/kb/ssl_certificate_error
  • antoniorojascastro
    None of theses work. I have no malware virus either.

    I uninstalled the Zotero plugin and now I cannot even download it!

    Thanks
  • aurimas
    so on zotero.org website, when you click the padlock, what do you see for the certificate info? (Verified by..)
  • antoniorojascastro
    Hi @aurimas

    I see "Verified by avast!Web/Mail Shield"

    Avast is my anti-virus...

    Many thanks
  • aurimas
    You should disable the web shield (and possibly mail shield) components. The long explanation of why is on the page Dan links to.
  • antoniorojascastro
    I disabled that avast web/mail shield and still is not working. Now I see "verified by GeoTrust Inc."... what else could I try?

    Many thanks
  • adamsmith
    restart and try again -- this will work when you see verified by GeoTrust Inc.
  • antoniorojascastro
    I have disabled the web shield and I have restarted and tried again and still is not working - the padlock already says "verified by Geotrust".

    Neither is working the zotero plugin nor the standlone for windows :(

    I tried different browsers - Mozilla and Chrome.

    Finally the proxy is disabled as well.
  • aurimas
    Can you post another error report with the disabled proxy and web shield? Try from both Firefox and Standalone
  • aurimas
    Also, I'm not sure what you're trying from Chrome, since you can only sync from the client and that is not available from Chrome.
  • antoniorojascastro
    Yes, you are right about the Chrome thing - sorry!

    Here is the message on the Standalone:

    [JavaScript Error: "sync.zotero.org:443 uses an invalid security certificate.

    The certificate is not trusted because no issuer chain was provided.

    (Error code: sec_error_unknown_issuer)
    "]
    [JavaScript Error: "Error conectando con el servidor. Verifica tu conexión a internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
    [JavaScript Error: "repo.zotero.org:443 uses an invalid security certificate.

    The certificate is not trusted because no issuer chain was provided.

    (Error code: sec_error_unknown_issuer)
    "]

    version => 4.0.23, platform => Win32, oscpu => Windows NT 6.3; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.23, extensions => Zotero LibreOffice Integration (3.5.9.SA.4.0.23, extension), Zotero Word for Windows Integration (3.1.17.SA.4.0.23, extension), Shockwave Flash (15.0.0.239, plugin), Google Update (1.3.25.11, plugin), Google Talk Plugin (5.38.6.0, plugin), Google Talk Plugin Video Renderer (5.38.6.0, plugin), Java(TM) Platform SE 8 U25 (11.25.2.18, plugin), Java Deployment Toolkit 8.0.250.18 (11.25.2.18, plugin), Adobe Acrobat (11.0.9.29, plugin), VLC Web Plugin (2.1.3.0, plugin), QuickTime Plug-in 7.7.5 (7.7.5.0, plugin), iTunes Application Detector (1.0.1.1, plugin), Intel® Identity Protection Technology (2.1.42.0, plugin), Intel® Identity Protection Technology (2.1.42.0, plugin)
  • aurimas
    Can you do the same from Firefox? Also, in Firefox, go to https://sync.zotero.org and check the padlock there.
  • antoniorojascastro
    Hi all,

    I did the same from Firefox and still is not working. I'll try to uninstall avast and get another anti-virus, that might be the problem...

    Thanks for your help! :)

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