Word crashes when opening documents with Zotero-content

robinbu
Hi everyone,

I have a big problem. I've just updated to Mac OS X 10.10 (Yosemite). After this update, I can no longer open the Word documents that I have citations in. Word just stalls. Before the update I ran Word 2008. I tried to update to Word 2011 but what happens is that the document opens but after a couple of seconds Word just shuts down, no information or error message. I've installed the latest Zotero software from the website.

I can open a new Word-document and use Zotero without any problems, but I cant open the old ones. This is very frustrating since I have a lot of time invested in the work I have in the old documents.

Happy for all the help I can get!
/Robin Bouleau
  • DWL-SDCA
    https://www.zotero.org/support/word_processor_plugin_troubleshooting

    FF or standalone?

    Can you create and reopen new Word docs without any citations?
  • robinbu
    Hi,

    I have the Zotero for Firefox and the Word-plug in. I can open create and open Word docs without citations yes. I can also create a new doc and insert citations with Zotero and then re-open that one. But as soon as I try to re-open "old" documents from before the updates it crashes.
  • adamsmith
    I can open a new Word-document and use Zotero without any problems, but I cant open the old ones.
    sounds like it yes.
    But yes, version numbers would be helpful. Also, if you could provide an error report ID from Zotero after a Word crash, that might have some info:
    https://www.zotero.org/support/reporting_bugs#provide_a_report_id
  • robinbu
    Hi Adam,

    I use Firefox 33.1, Zotero FF 4.0.23.1, Word plugin, Microsoft Word 2011. All this on OS X 10.10.

    This is the error report ID: 877740351.

    Thanks!
  • adamsmith
    thanks. We'll have to wait for Dan on the error report.
  • robinbu
    Should I write here what the report says instead? And when I say "the" report I mean the one I got, I have no idea if it's connected to the problems I have....
  • adamsmith
    You can try, but it makes sense for Dan to look at that report in full, also for other plugins that could cause issues (there is, e.g., a known issue with an old Facebook add-on under Yosemite).
  • dstillman
    Nothing in that report. (There's another Facebook plugin installed, but that issue caused a Firefox crash, not a Word crash.)
  • robinbu
    Hi again,

    Think I solved the problem, or at least got some new insight. Seems I was a bit too quick to blame Zotero. After re-adding all the citations in one of the documents, I tried to add a comment in the document, just to find Word shutting down. Turns out that all the documents that crashed also had comments in them, so that's probably the cause, not Zotero.

    Thanks for the help anyway!
    Robin

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.