Inconsistency in Opening PDFs

My colleague and I share a Group Library with several group subsets. In one particular subset, I can open the pdfs, but she gets an error message saying something like "file cannot be found or may have been saved outside of Zotero." However, if she signs in individually to Zotero she can open the pdfs. Why are they opening under one situation for her but not the other way? She can access all the pdfs in the other libraries without any problem.

I appreciate any insight you can give.

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