Can't Download the pdf file for article from Science Direct to Zotero

Moeen
Hi,

I am facing a problem in downloading the pdf files of the articles from science direct. I have access to the required pdf files but every time zotero shows the message that the pdf file cannot be downloaded.

Zotero can only capture the citation but can't download the pdf files.

please assist me in resolving this issue.
  • aurimas
    What browser are you using? What's the URL for the page where you're importing from?
  • Moeen
    i am using chrome and i just went to science direct website and save the pdf for which i have full access but then zotero stopped the download
  • Moeen
    i can download the pdf as usual by downloading it but when i click on the zotero capture it will only save the citation and for pdf it says pdf download failed
  • Moeen
    here is the link
    http://www.sciencedirect.com.focus.lib.kth.se/science/article/pii/S0264410X14007403
    please check if others can capture pdf from zotero or not?
  • aurimas
    Zotero Connectors (Chrome, Safari, Opera) do not work well when downloading PDFs over a proxy (focus.lib.kth.se part of your URL). This is probably going to be fixed in the next Zotero release though.
  • Moeen
    and when this update is going to be published?
  • aurimas
    Not sure. probably a couple weeks or so.
  • Moeen
    so i hope its not that far away
  • meditate
    Hi, did this update get published or did Moeen sort the problem out? I've got exactly the same issue. I work on a mac. So frustrating!
  • adamsmith
    update isn't up yet. Workarounds include using Zotero in Firefox or connecting via VPN instead of proxy.
  • Moeen
    I am still getting the issue and zotero needs to sort out on urgent basis.
  • adamsmith
    Let's not overdramatize this: There are working solutions and if you want to stay on Chrome and don't have access to VPN (which most universities offer), adding the PDF to an item takes 3 clicks.
  • meditate
    Thanks adamsmith
  • clarakiso524
    I found the PDF doesn't download automatically even I changed from Chrome to Firefox. Any clues?

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