Error ID 893371074

rjhansen
Importing new pdf into zotero with cisco vpn client. First four papers were imported without complication, then I got this message:

A file sync error occurred. Please restart Firefox and/or your computer and try syncing again.

If the error persists, there may be a problem with either your computer or your network: security software, proxy server, VPN, etc. Try disabling any security/firewall software you're using or, if this is a laptop, try from a different network.

I need this application to continue working with my VPN because that is how I have access to the files.

Thank you,
RH
  • rjhansen
    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]

    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]

    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]

    [JavaScript Error: "Hash not found in info response in Zotero.Sync.Storage.ZFS.getStorageFileInfo() (0_FEW39GBN)" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 69}]

    [JavaScript Error: "Request cancelled getting storage file info" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 98}]

    [JavaScript Error: "A file sync error occurred. Please restart Firefox and/or your computer and try syncing again.

    If the error persists, there may be a problem with either your computer or your network: security software, proxy server, VPN, etc. Try disabling any security/firewall software you're using or, if this is a laptop, try from a different network." {file: "chrome://zotero/content/xpcom/storage.js" line: 404}]

    [JavaScript Error: "Hash not found in info response in Zotero.Sync.Storage.ZFS.getStorageFileInfo() (0_FEW39GBN)" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 69}]

    [JavaScript Error: "Request cancelled getting storage file info" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 98}]

    [JavaScript Error: "A file sync error occurred. Please restart Firefox and/or your computer and try syncing again.

    If the error persists, there may be a problem with either your computer or your network: security software, proxy server, VPN, etc. Try disabling any security/firewall software you're using or, if this is a laptop, try from a different network." {file: "chrome://zotero/content/xpcom/storage.js" line: 404}]

    [JavaScript Error: "Hash not found in info response in Zotero.Sync.Storage.ZFS.getStorageFileInfo() (0_FEW39GBN)" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 69}]

    [JavaScript Error: "Request cancelled getting storage file info" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 98}]

    [JavaScript Error: "A file sync error occurred. Please restart Firefox and/or your computer and try syncing again.

    If the error persists, there may be a problem with either your computer or your network: security software, proxy server, VPN, etc. Try disabling any security/firewall software you're using or, if this is a laptop, try from a different network." {file: "chrome://zotero/content/xpcom/storage.js" line: 404}]

    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]

    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]

    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]

    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]

    [JavaScript Error: "Hash not found in info response in Zotero.Sync.Storage.ZFS.getStorageFileInfo() (0_FEW39GBN)" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 69}]

    [JavaScript Error: "Request cancelled getting storage file info" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 98}]

    [JavaScript Error: "A file sync error occurred. Please restart Firefox and/or your computer and try syncing again.

    If the error persists, there may be a problem with either your computer or your network: security software, proxy server, VPN, etc. Try disabling any security/firewall software you're using or, if this is a laptop, try from a different network." {file: "chrome://zotero/content/xpcom/storage.js" line: 404}]

    [JavaScript Error: "Hash not found in info response in Zotero.Sync.Storage.ZFS.getStorageFileInfo() (0_FEW39GBN)" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 69}]

    [JavaScript Error: "Request cancelled getting storage file info" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 98}]

    [JavaScript Error: "A file sync error occurred. Please restart Firefox and/or your computer and try syncing again.

    If the error persists, there may be a problem with either your computer or your network: security software, proxy server, VPN, etc. Try disabling any security/firewall software you're using or, if this is a laptop, try from a different network." {file: "chrome://zotero/content/xpcom/storage.js" line: 404}]

    [JavaScript Error: "Hash not found in info response in Zotero.Sync.Storage.ZFS.getStorageFileInfo() (0_FEW39GBN)" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 69}]

    [JavaScript Error: "Request cancelled getting storage file info" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 98}]

    [JavaScript Error: "A file sync error occurred. Please restart Firefox and/or your computer and try syncing again.

    If the error persists, there may be a problem with either your computer or your network: security software, proxy server, VPN, etc. Try disabling any security/firewall software you're using or, if this is a laptop, try from a different network." {file: "chrome://zotero/content/xpcom/storage.js" line: 404}]

    version => 4.0.22, platform => Win32, oscpu => Windows NT 6.3; WOW64, locale => en-US, appName => Firefox, appVersion => 31.0

    =========================================================

    (4)(+0000000): Registering observer for [collection,search,share,group,trash,bucket] in notifier with hash PC'

    (4)(+0000006): Registering observer for [item-tag,setting] in notifier with hash mt'
  • rjhansen
    Problem persists when VPN is disconnected.
  • adamsmith
    note that importing files (downloading them to your local Zotero) and syncing files (uploading them to the zotero.org server and downloading files uploaded from elsewhere) are different operations.
    Just try turning off VPN and then have Zotero sync. See if that goes through.
    If it does, you can still consider troubleshooting the sync error if you want, but you can also just keep these two steps separated.
  • rjhansen
    Disconnecting VPN does not solve problem. Items are not being saved to the zotero server as well when using the "save link as zotero item" in firefox
  • adamsmith
    Try restarting your computer if you haven't already.
    But you're also still seem to be misunderstanding how this works:
    Zotero saves everything you import locally. Sync is a separate operation that allows you to share it with the Zotero server (and via that with other computers).
  • aurimas
    Could you submit a Debug Log of a sync attempt that fails? https://www.zotero.org/support/debug_output Disable automatic sync (Preferences -> Sync -> uncheck Sync Automatically and press OK), now enable logging as per instructions and trigger a manual sync by clicking the sync arrow (top right corner of Zotero window) and submit the log once the error happens.

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