Storage Quota exceeded - but using WebDav?

betagramma
Hi,

I am using WebDav on a Synology NAS, and it is (supposedly) working fine. But I just discovered that my syncing is not working due a storage limit being reached... BUT I thought that when using WebDav files were not stored on Zotero's server? When I checked the local files, sure enough after a certain date all content was missing except a cache file and in some cases a not processed file.

I have a few users all using the same groups for storage. Maybe it is that their setup is not correct? But they are all accessing my groups using their own personal logins... and I thought that with this situation, the research they conduct would be added to my groups folder, not theirs... So on reflection, I'm not sure how their setups would affect my storage quota?

Sorry to waffle - not really sure why this is... Please advise. Have I given you enough information?

Many thanks,
Martin
  • dstillman
    Group storage doesn't use WebDAV.
  • dstillman
    (And just to clarify the reasons for that, you entered your WebDAV information in your own Zotero settings, but the other people in your groups didn't, so they wouldn't be able to sync with your WebDAV server. The only way to do that would be 1) to transfer your credentials to the Zotero server and/or other clients, which would be a rather bad practice, or 2) to allow people to enter WebDAV credentials for each group separately, which would be quite a pain to orchestrate but is the only way this ever might work. For now we avoid that by doing it through Zotero File Storage only, as you can see in the prefs.)
  • betagramma
    Sorry to say this, but that's not really a very constructive answer. Considering I cannot find on the site where it says that groups MUST use zotero storage... why would I go to all the bother of setting up webdav just to find out I still have to pay for storage (which in itself is not the issue).

    Furthermore, for the last 2 weeks where files etc have not been syncing, what will happen when I upgrade my storage? Will the unprocessed files be processed? Or will I have to go back through ALL the work done and check it to see if we have the files?

    I really like Zotero, but what is good for the goose is also good for the gander... When posting for assistance it is common practice to provide as much info as possible to help solve the problem. You, however, don't seem to be interested in solving my problem. So what hope is there for me, should I choose to rely on you totally for my research repo?
  • betagramma
    Why would transferring credentials to other clients be a bad practice? These people all work for me, and have full access to my NAS anyway.
  • betagramma
    Are you stone-walling me, Dan?

    I have upgraded my storage, and can only hope (unless you know the answer?) that my data and files will now be processed. If not, please advise me - or do I have to ask my team to remember every step...
  • dstillman
    Are you stone-walling me, Dan?
    Uh, excuse me? You posted a question under an hour ago and — while I'm writing a response to you — have come to the conclusion that I'm ignoring you because I haven't responded yet?

    Anyway...
    Considering I cannot find on the site where it says that groups MUST use zotero storage... why would I go to all the bother of setting up webdav just to find out I still have to pay for storage
    If you look at the preferences window, you can see pretty clearly that 1) you can choose Zotero or WebDAV for My Library and 2) you can choose whether to sync group libraries using Zotero storage. There's no place to enter WebDAV credentials for groups, so there's really no reason to think it would work. It also says this on the Syncing page (which is the "About Syncing" link in the pref pane):

    "Zotero File Storage is the recommended file sync option and has several advantages over WebDAV syncing, including syncing of files in group libraries"
    Furthermore, for the last 2 weeks where files etc have not been syncing, what will happen when I upgrade my storage? Will the unprocessed files be processed?
    It will sync all unsynced files automatically. (If it doesn't for some reason, you can do "Reset File Sync History" (and only that option) from the Sync -> Reset pane of the Zotero preferences, but that shouldn't be necessary.)
    When posting for assistance it is common practice to provide as much info as possible to help solve the problem. You, however, don't seem to be interested in solving my problem.
    I did, in fact, give you more details, and before you posted that follow-up, but the forum guidelines may be helpful here:

    "You may receive a short reply to your question, such as a simple “yes” or “no”, or a link to a previous relevant discussion. Don't interpret this as a dismissal of your question. The people lending user support deal with a large volume of posts and often don't have time to write extensive replies. If you aren't satisfied with an answer, feel free to ask for further elaboration."

    ("Be Patient" on that page may also be instructive.)
    Why would transferring credentials to other clients be a bad practice? These people all work for me, and have full access to my NAS anyway.
    Because transferring credentials to other clients would be equivalent to giving them your password. For many people that might be a login to an entire university login system. That's not something we'd even ask people to transfer to our servers, because we shouldn't have those either.
  • dstillman
    I have upgraded my storage, and can only hope (unless you know the answer?) that my data and files will now be processed.
    They will, but to be clear, this all only pertains to files. All data is synced through the Zotero servers, and that isn't subject to a quota and happens before file syncing takes place. So a file sync error will never interfere with data syncing.
  • betagramma
    Yes - I was not patient. But the more I sink into a service like Zotero the more edgy I become... so, sorry about that! But my reply was to your first "short" answer... not to your second. And I was in fact seeking further clarification as you suggest. Anyway - nonetheless - impatient.

    I was able to check back that you did in fact answer me on the point about groups and storage a while ago, but I forgot it. But expecting users to work out the implicit message from the absence of an option is a little unusual. On the page about storage, the wording suggests that using Zotero for group storage is optional. I would suggest an alteration there for more clarity.

    "Closed public and private groups can use Zotero File Storage for file syncing as long as the group owner has storage space available and has opted to use Zotero File Storage for group files. "
  • dstillman
    I've changed the wording there:
    Closed public and private groups can use Zotero File Storage for file syncing as long as the group owner has storage space available and has enabled file editing in the group library settings.
    I've also added some text to the WebDAV section of the sync page to make it clearer that WebDAV can't be used for group libraries.
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