There was an error starting Zotero.

DMatias
Hi,

I'm using the latest Zotero Version and Firefox is up to date. In my office I use Zotero for Firefox (on Windows). At home I use Zotero Standalone (on a Mac). For Syncing I use 4Shared.

Last Friday I used Zotero in my office and everything was (almost) fine. I got an error while syncing but the pdf were, for my surprise, uploaded. I checked it later when I was using Zotero at home (and Syncing worked fine).

Since yesterday I get the message "There was an error starting Zotero." when I'm trying to start Zotero for Firefox in my office. At home Zotero is working fine.

I followed the steps you suggest in such a cases and the results are:

Thanks a lot for your help.


[extra errors removed — D.S.]

[13:21:46.411] [Exception... "Component returned failure code: 0x80630002 (NS_ERROR_STORAGE_IOERR) [mozIStorageService.openDatabase]" nsresult: "0x80630002 (NS_ERROR_STORAGE_IOERR)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: <TOP_LEVEL> :: line 1134" data: no] @ chrome://zotero/content/xpcom/zotero.js:820

[...]
  • dstillman
    NS_ERROR_STORAGE_IOERR
    This usually occurs when the Zotero data directory is on a network share or in a server-mirrored location on the hard drive (e.g., in a work environment). If that's the case for you, try copying your Zotero data directory to the local hard drive and pointing Zotero there instead.

    This could also be caused by security software on your system interfering with Zotero's ability to access the disk.

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