library page is blank

Rene Davids · July 11, 2014

My page were the libraries normally appear is blank . I have not upgraded and my computer runs on windows XP.
I have pressed the “Show Data Directory” button in the Advanced pane but when I do, Zotero closes.
On the other hand when I logged in to connect to the forum I noticed items ( although not all)were under "my library"
Thanks in advance for your help,

dstillman · July 11, 2014

We'd need a Report ID, to start.

Rene Davids · July 11, 2014

Report ID: 654381687

PAC file installed from http://proxy.lib.berkeley.edu/proxy.pac
[JavaScript Error: "proxy.lib.berkeley.edu:443 uses an invalid security certificate.
The certificate is not trusted because no issuer chain was provided.
(Error code: sec_error_unknown_issuer)"]
[JavaScript Error: "HTTP HEAD http://www.ieee.org failed: Unexpected status code 0" {file: "chrome://zotero/content/xpcom/http.js" line: 509}]
[JavaScript Error: "Error connecting to proxy -- proxied requests may not work"]
version => 4.0.21.2, platform => Win32, oscpu => Windows NT 5.0, locale => en-US, appName => Zotero, appVersion => 4.0.21.2, extensions => Zotero LibreOffice Integration (3.5.9.SA.4.0.21.2, extension), Zotero Word for Windows Integration (3.1.16.SA.4.0.21.2, extension), Shockwave Flash (14.0.0.145, plugin), Google Update (1.3.24.15, plugin), Adobe Acrobat (11.0.7.79, plugin), Java(TM) Platform SE 7 U60 (10.60.2.19, plugin), Java Deployment Toolkit 7.0.600.19 (10.60.2.19, plugin), Silverlight Plug-In (5.1.30214.0, plugin), Google Earth Plugin (7.1.2.2041, plugin), NPCIG.dll (1.0.0.5, plugin), Windows Presentation Foundation (3.5.30729.1, plugin), Microsoft® DRM (9.0.0.4503, plugin), Windows Media Player Plug-in Dynamic Link Library (3.0.2.629, plugin), Microsoft® DRM (9.0.0.4503, plugin)

dstillman · July 11, 2014

That error is about a somewhat different issue (basically, Berkeley's proxy server is broken), but there are a couple ways it could be related. To eliminate it as a variable, can you try Zotero for Firefox, which will share your existing data directory by default, to see if you can view your library there? (You'll need to install Firefox first if you don't have it installed.)

dstillman · July 11, 2014

But actually, first, could you clarify what you mean by "I have pressed the “Show Data Directory” button in the Advanced pane but when I do, Zotero closes."? Are you sure it's closing, or do you just mean that it's bringing the file system viewer to the front?

Also, I show you as uploading data as recently as a few hours ago. Is that on a different computer? Before you bother with the Firefox part above, can you take a screenshot of what you're saying is blank, upload it somewhere (Dropbox, imgur.com, etc.), and post a link here so that we can see what you mean?

Rene Davids · July 11, 2014

Dear Dan:
thanks , I downloaded Zotero for Firefox and all my library entries are there. I uploaded a screenshot on dropbox to "do-not-reply@zotero.org."
Please let me know whether that works or you want me to share with a different address.
I did upload data just a few hours ago on the same computer. The problem started after I uploaded one item.

When I press the show data directory button the system brings me back to the desktop screen

Thanks for your prompt responses,
Best
Rene

adamsmith · July 11, 2014

if the screenshot doesn't contain private information, just post the dropbox share link here. (do-not-reply addresses are typically not read if they even collect e-mail at all).

aurimas · July 11, 2014

if you do need to email it, send it to support@zotero.org and include a link to this thread

dstillman · July 15, 2014

https://www.dropbox.com/l/DC9ji0BTaSTF0RVUVyuHgu?

You have the left pane collapsed. Are you sure you're not just in an empty collection? Drag the grippy thing on the left to the right to make the left pane visible, and then see if you can just change collections.