Can not Save items, Known Translator Issues

Nancy Fazal · June 2, 2014

I am using zotero standalone and can not save items because of translator issue

adamsmith · June 2, 2014

https://www.zotero.org/support/troubleshooting_translator_issues
(note that the error links to known translator issues to check. It does not say you're seeing a known issue).

@Dan - we've talked about this before but I can't remember the outcome: could we link to the troubleshooting page instead?

dstillman · June 2, 2014

Done for 4.0.21.

Nancy Fazal · June 3, 2014

I can download items from all the digital libraries except Wiley because of translator issue. Address bar icon is visible and zotero connector is enabled too.

adamsmith · June 3, 2014

see point 11 of the troubleshooting steps. We need a URL as you see it and an error report ID from the Chrome Connector.

Nancy Fazal · June 3, 2014

Report ID: 1720016923
URL of page: http://onlinelibrary.wiley.com/doi/10.1002/smr.v17:1/issuetoc

adamsmith · June 3, 2014

do the individual articles work when you follow the link and import to Zotero then?
edit: in other words, articles like http://onlinelibrary.wiley.com/doi/10.1002/smr.305/abstract ?

Nancy Fazal · June 3, 2014

it is working, but Can't it be made at once as I need number of papers?

adamsmith · June 3, 2014

not currently with Chrome; works in the Firefox extension. I believe the next version of the Chrome connector should fix this, but I don't know when it's going to come out.

Nancy Fazal · June 3, 2014

alight, thank you for your valuable response