problems with windows 8

beanboy
I'm having several simultaneous problems with standalone and I have reason to believe it's related to Windows 8.

1) When I try to import a pdf, I get a message that it's the wrong format (on the mac, the same files work fine)

2) If I drag the pdf into zotero, I get the windows 8 blue bar and a message that says, "this app can't run on your pc" twice, then lo and behold the file shows up in the library.

3) I get the same blue bar and message when trying to retrieve metadata.

Thanks for any help you can give.
  • adamsmith
    1) is normal - you can't use "import" for PDFs - what you want to do is drag&drop or "store copy of file" (under the green plus sign).

    2&3 sounds like an issue with the pdftools, Dan would have to say.
  • dstillman
    Try deleting the pdfinfo* and pdftotext* files in your Zotero data directory, restarting Zotero/Firefox, and reinstalling the PDF tools from the Search pane of the Zotero preferences.
  • beanboy
    that fixed it. thank you, dan.
  • MaverickMind
    Hi Guru's, I tried the above several times. No Joy...

    Whould it be worth uninstalling firefox and Zotero and starting again?
  • adamsmith
    what exactly isn't working?
  • MaverickMind
    Saving a PDF and ticking extract MetaData from PDF, whilst viewing the PDF in the browser, or right clicking and extracting MetaData. I get the windows 8 blue bar and a message that says, "this app can't run on your pc".

    I tried deleting the pdfinfo* and pdftotext* files in the Zotero data directory, restarting Zotero/Firefox, and reinstalling the PDF tools from the Search pane of the Zotero preferences.

    No Joy :(
  • adamsmith
    can you provide a debug ID for trying to run "retrieve metadata" for any PDF file
    http://www.zotero.org/support/debug_output

    FWIW "whilst viewing the PDF in the browser," that has nothing to do with what Zotero does. All that matters is the file you have selected in Zotero
  • mugo
    Hi,
    how do i resolve "this app can't run on your pc"? thank you. M
  • mugo
    debug ID D165063874
  • aurimas
    edited May 26, 2014
    See adamsmith's post above. We need a Debug ID (and a Report ID for good measure)

    Edit: good timing
  • dstillman
    We need a Debug ID 1) from Standalone and 2) that includes the operation that triggers the error.
  • dstillman
    But really the answer is just going to be the same as above. Have you tried deleting pdfinfo* and pdftotext* in the Zotero data directory and reinstalling the PDF tools from the preferences?
  • mugo
    Dan Stillman,
    I deleted pdfinfo* and pdftotext* in the "Zotero data directory" and reinstalled the PDF tools from the preferences and now the problem is solved. The message has disappeared. THANK YOU SOO MUCH!
  • max0000
    Thanks Dan！
    I tryed a few times before solving the problem. I think the key is DO NOT touch any thing before zotero finish installing the PDF tools. Anyway, it would be better if there is some feedback whilst install the tools.
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