Add-ons manager frozen since update to Windows 8

liamorean
I recently upgraded to Windows 8 Pro and so had to reinstall Zotero standalone. I use several add-ons such as Zotfile, and am attempting to install them by going to 'Tools' -> 'Add-ons', and then 'Install Add-on From File' from the drop down gear menu. However, when the 'Add-ons Manager' window opens after clicking on 'Tools' -> 'Add-ons' I get a 'loading' dialogue box and the window becomes unresponsive so that I am unable to click on 'Install Add-ons From File'. Anybody have a clue as to what's wrong or how I might fix it?
  • adamsmith
    Can you go back to Zotero and provide an error report ID when this happens?
    http://www.zotero.org/support/reporting_bugs#provide_a_report_id

    Since we haven't had any reports of this, I'd try re-installing Zotero (while you should, of course, always have a back-up of all important data, re-installing will not affect your Zotero data, so should be quick).

    If you can't provide a regular report ID and re-installing doesn't help, Dan would probably want real-time debug output:
    http://www.zotero.org/support/debug_output#real-time_debug_output
  • roel
    I'm experiencing the same problem in Windows 7. Here's my error report ID: 1371341313. Thanks!
  • roel
    Even though the window is hung on the "Loading" dialogue box, I *can* get the drop down gear menu and click on 'Install Add-on from File,' but still nothing happens. Error report after clicking 'Install Add-on from File' (same session as above): 2069249360.
  • dstillman
    [JavaScript Error: "NS_ERROR_FAILURE: Root node doesn't exist for 'discover' view" {file: "chrome://mozapps/content/extensions/extensions.js" line: 615}]

    [JavaScript Error: "TypeError: this.currentViewObj is null" {file: "chrome://mozapps/content/extensions/extensions.js" line: 1223}]"
    Simon may have some ideas, but have you tried reinstalling Zotero?
  • goetzje
    I just re-installed Zotero Standalone on Windows 7 and am having the same problem described above. My error ID is 1115314007.
    The error message is identical to Dan Stillman's, above. When I select Tools>Add-ons a box appears with "Loading" and a dot wheel in the middle. Selecting the tools under the gear icon makes nothing happen. Thanks for your help!
  • goetzje
    Aha! This question is answered here:
    https://forums.zotero.org/discussion/26797/problem-installing-zotfile/

    You click on "Extensions" on the left. Okay!
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