syncing via WebDAV(box.com) - Report ID: 799761000

alangford · April 11, 2014

Since linking my standalone zotero (using Chrome, latest iOS), I've managed to upload a fair number of files.

However, after a while of uploading (perhaps 2 minutes?), the sync fails and I get this message: "A file upload failed due to insufficient space on the WebDAV server."

I'm using the free version of box.com, but I do have 50GB of space - more than enough for my Zotero files.

Is it an issue of how much data I can upload at once? Or something else?

Thanks in advance for any help.

- Andrew

adamsmith · April 11, 2014

it's likely a box.com issue - their webDAV support is spotty - but Dan will be able to tell you more if you provide a debug ID for a failed sync:
https://www.zotero.org/support/debug_output

alangford · April 11, 2014

Thanks Adam. Will do.

alangford · April 11, 2014

Dan, the Debug ID is D1287048136.

dstillman · April 11, 2014

It's a 507 Insufficient Storage error from your WebDAV server, trying to upload a 268MB file. I'd guess that there's a file size limit on their end, but you'd need to talk to them.

alangford · April 11, 2014

The file upload limit is indeed 250MB.

I think I have found the culprits, and hopefully everything will sync up after that.

Thanks!