pb n° 1550863704

misti c0 · March 25, 2014

i can't manage to install zotero, the report bug is 1550863704.
Someone can tell me what's happening?
thanks a lot
misti

adamsmith · March 25, 2014

if you can't install Zotero you wouldn't be getting a Zotero error report ID. What exactly is happening/not working?
https://www.zotero.org/support/reporting_bugs#provide_steps_to_reproduce

misti c0 · March 25, 2014

at the beginning of the installation, when the location of libreoffice is notified and i clic "next", a window appears "a problem occurred" - and going further is not possible.
i tried manually, impossible.

adamsmith · March 25, 2014

ok, so this is for the LibreOffice add-on installation.
@Dan - anything in the error report?

dstillman · March 25, 2014

[JavaScript Error: "Component returned failure code: 0x804b0036 (NS_ERROR_SOCKET_ADDRESS_IN_USE) [nsIServerSocket.init]" {file: "file:///home/[...]/Desktop/Zotero_linux-i686/extensions/zoteroOpenOfficeIntegration@zotero.org/components/zoteroOpenOfficeIntegration.js" line: 83}]"

adamsmith · March 25, 2014

hmm - I don't have much - this is usually Simon's territory. I'd try
1. Making sure LibreOffice is closed when you try this
2. Restarting your computer if possible
3. See if something like app armor may be blocking this

Also, what happened when you tried manual install?

aurimas · March 25, 2014

Zotero LibreOffice/OpenOffice add-in listens on port 19876 (localhost), so if restarting your computer does not clear it up (and firewall/apparmor is not blocking it), check if something else gets bound to this port http://www.cyberciti.biz/tips/linux-display-open-ports-owner.html

Edit: I assumed linux, but whichever OS you are using, there are ways to check. http://www.techrepublic.com/blog/it-security/list-open-ports-and-listening-services/ lists ways for multiple OS