Many thanks. I tried but I am afraid that I cannot remember my good username! I was so disturbed that perhaps I have created several accounts.

I manage to sync my library between the server and my computer at home, but I cannot sync between my e-book and the server.

But from my e-book I can log_in in my account but anyway it does not make my accurate user name available in my account. Sorry I am somewhat old and not very clever with zotero. I will try again this evening after upgrading my version of zotero.

Many thanks, Dan. I thought that my name could the right one but as soon as I enter Françoise Lainé it is swept out. Perhaps a matter of cedille and accent aigu. I will try this evening.

Not sure exactly what you mean by that. If you mean that you type your username in the Sync pane of the preferences and then when you return to that window it's no longer there, that generally indicates either that you're using a master password in Firefox but cancelling its password prompts or your Firefox password manager database is corrupted. Zotero will generally show you a message when this occurs, but you can try moving the signons.sqlite file in your Firefox profile directory to your desktop and restarting Firefox. If that works, you'll lose all saved passwords but the problem should go away. If it doesn't work, you can move the file back.

That's bizarre. You definitely don't need to change your username, though. Can you provide a Debug ID (rather than Report ID) for entering your username and doing whatever you need to do to get it to clear?

OK, so that's likely an unrelated issue, but one you'll need to fix. Orange — or whatever hautdebitmobile is (wifi access point from Orange? software that they had you install?) — appears to be intercepting your HTTPS traffic. You'll need to fix that before Zotero can sync.

We've seen this before with Orange. It's an extremely bad practice.

Thank you, sorry to give you so much trouble. I'll look for that tomorrow morning but before switching out my small laptop I have tried again to provide a DEBUG ID, I failed to send it but I have copied it on a memory stick and here it is. Of course I have understood only one thing in this report:(3)(+0000000): Username not set before getting Zotero.Sync.Storage.WebDAV.password"
For it does correspond to what I see when I enter my proper username it disappears as soon as I enter "OK"


-----------------
[JavaScript Error: "Erreur lors de la connexion au serveur. Vérifiez votre connexion Internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]

[JavaScript Error: "Erreur lors de la connexion au serveur. Vérifiez votre connexion Internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]

[JavaScript Error: "NS_ERROR_FAILURE: " {file: "chrome://zotero/content/xpcom/openurl.js" line: 52}]

version => 4.0.17, platform => Win32, oscpu => Windows NT 5.1, locale => en-US, appName => Zotero, appVersion => 4.0.17

=========================================================

(3)(+0000000): Username not set before getting Zotero.Sync.Storage.WebDAV.password

(3)(+0017306): Clearing Zotero sync credentials

(3)(+0000068): Setting Zotero sync password

(5)(+0002613): SELECT subject FROM relations WHERE predicate != ? UNION SELECT object FROM relations WHERE predicate != ?

(5)(+0000000): Binding parameter 1 of type string: "dc:isReplacedBy"

(5)(+0000001): Binding parameter 2 of type string: "dc:isReplacedBy"

(3)(+0000002): ===>false<===(boolean)

(3)(+0000001): Notifier.trigger('redraw', 'collection', []) called [observers: 8]

(4)(+0000000): Calling notify('redraw') on observer with hash 'Ge'

(4)(+0000000): Calling notify('redraw') on observer with hash 'ei'

(4)(+0000000): Calling notify('redraw') on observer with hash 'Tr'

(5)(+0000000): Beginning DB transaction

(3)(+0000000): Beginning Notifier event queue

(5)(+0000000): Committing transaction

(3)(+0000001): Resetting Notifier event queue

(4)(+0000000): Calling notify('redraw') on observer with hash 'ZR'

(4)(+0000000): Calling notify('redraw') on observer with hash 'AP'

(4)(+0000000): Calling notify('redraw') on observer with hash 'jV'

(4)(+0000000): Calling notify('redraw') on observer with hash 'TO'

(4)(+0000000): Calling notify('redraw') on observer with hash 'u4'

(3)(+0000001): Session ID not available -- logging in

(5)(+0000000): SELECT version FROM version WHERE schema='userdata'

(3)(+0000002): HTTP POST version=9&username=Fran%C3%A7oise%20Lain%C3%A9&password=******** to https://sync.zotero.org/login

(5)(+0000975): SELECT version FROM version WHERE schema='lastlocalsync'

(3)(+0015006): Username not set before getting Zotero.Sync.Storage.WebDAV.password

(I think Françoise saw that — they're just separate issues, and Françoise is providing the debug output on the original issue.)

The username issue is fixed for the next version. Thanks for reporting.

Dear Dan and Adam, I was absent but I did'nt give up and after some housekeeping and downloading the last versions of Zotero both on my PC and on my ebook, I manage to get through, with my email address as user name. Thank you for your help. The best for non anglosaxon users is to avoid carefully accents and such other things in their user name.