Attached PDFs can no longer be located (even after I locate them!): D1605845609
I have recently been unable to open any of the pdfs I have saved in Zotero. Showing Zotero where they are on my hard drive is futile - it never seems to 'learn' where they are.
I've tried resetting file sync history, and then syncing, but it has no effect. I only use across one computer.
Debug ID is D1605845609
I've tried resetting file sync history, and then syncing, but it has no effect. I only use across one computer.
Debug ID is D1605845609
But: You somehow ended up with an odd Firefox profile directory name (or maybe this is what happens when you reset Firefox)? You can move all the files from the other 'storage' directory into your current one or, if the other profile directory is still within the Firefox Profiles directory (and not, say, on your desktop), use the Firefox profile manager to switch to it (in which case you might want to move zotero.sqlite as well, though assuming the server is up to date it doesn't really matter, since you'll get the latest when you sync).
In either case, make a backup of both directories before proceeding, and I'd recommend disabling auto-sync in the Sync pane of the Zotero preferences before playing with this so that you're sure you have what you expect locally.
All of the pdfs are contained in one directory on my hard drive. With many of them, I drag-dropped into Zotero and then retrieved metadata. With others, I indexed from Google Scholar.
Regarding syncing, I don't understand: Does Zotero make two copies of everything? i.e. one in a Storage folder and another on the server?
I have no current 'Storage' folder (except for one in an old Firefox backup folder).
Can Zotero not just index the hard-drive locations of the PDFs?
Either way, why is it still unable to locate files even immediately after I show it where they are?
/Users/[...]/Library/Application Support/Firefox/Profiles/85iueli4.default-1369740162949/zotero
where [...] is your username on your Mac.
(see also http://www.zotero.org/support/zotero_data )
note that "storage" should be in lowercase, otherwise you're likely looking at a different storage folder.
The full path of the storage folder would then be
/Users/[...]/Library/Application Support/Firefox/Profiles/85iueli4.default-1369740162949/zotero/storage
I have copied the backed up storage folder into the proper location (there was a storage folder there, I just couldn't see it because Mac search tends to hide Library files, I think).
Yet I still cannot open any of my attached pdfs, even ones that were definitely in the backed up folder. I did another sync history reset, and it uploaded about 150Mb, but the problem remains exactly how it was at the beginning of this thread.
do I really have to re-build my library from scratch? I have 900 items.... :(
The folder is Users/[...]/Library/Application Support/Firefox/Profiles/85iueli4.default-1369740162949/zotero/storage
This is a serious bug.
So what you need to do is figure out if there's a 5FZPT55U directory elsewhere on your computer — in a backup, say, or a different directory below Profiles, or a previous custom Zotero data directory location — with a PDF in it. Do that first, and then we can take it from there.
But, and this seems very strange. After a few attempts, the 5FZPT55U folder is no longer available from the Zotero dialog box.... but it is still there in the Finder window I have open at Users/[...]/Library/Application Support/Firefox/Profiles/85iueli4.default-1369740162949/zotero/storage
In fact, in the Zotero dialog box, the number of 8-letter-coded folders in the storage folder is vastly reduced when compared to those that Finder displays....
Does this provide any clues?
If you really think you're looking in the right place, please send two screenshots (Cmd-Shift-4, highlight the relevant section, find the .png created on your desktop) to support@zotero.org with a link to this thread. One screenshot should be from Finder and one should be from the filepicker in Firefox, and they should both show the full hierarchy to the current directory, all the way up to Macintosh HD. I don't remember the specifics in 10.6, but you should be able to do that by clicking on the folder drop-down at the top of the window in Firefox and by ctrl-clicking on the folder icon in the title bar in Finder, or something similar. They should be from either 'storage' or from '5FZPT55U' if it exists.
Now, after showing it where one file is (in the place it expected...) it locates them all seamlessly.
So, in short, you kind of solved my problem almost ten comments ago, and I offer my apologies for the red herring/rabbit warren I sent you down.
Keep up the awesome work with Zotero. It makes my life infinitely easier and blows my colleagues away when I show them how easy it is to cite and store and manage your library.
Thanks!