Z fails at saving to My Library

torillbull
Zotero saves articles to my library from my home computer, but not from my office computer. Any idea what can be wrong??

Best,
Torill
  • adamsmith
    What exactly is happening? And which Zotero version and browser?
    www.zotero.org/support/reporting_bugs
  • torillbull
    I have Zotero 4.0.17.1, in Firefox. I get the error message “An error occurred while saving this item.”, referring to known translator error, or similar. It works when I save from ScienceDirect, but not from Sage (don't know which translator they use). After I have tried and failed at saving a publication, next time I try to save something I get the message that it failed because of a previous Zotero error, and I have to restart Firefox. Previously I never had problems saving to Zotero, it always worked perfectly (have been using Zotero for years)

    any advice?

    Best,
    Torill
  • torillbull
    This is the report ID: 1749403118
  • adamsmith
    http://www.zotero.org/support/troubleshooting_translator_issues
    at a minimum we'd need the info requested under 12, but ideally run through all the steps.
  • dstillman
    [JavaScript Error: "[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.create]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/file.js :: :: line 346" data: no]" {file: "chrome://zotero/content/xpcom/fulltext.js" line: 975}]
    If you're running security software, try temporarily disabling it.
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