synch problem with deleted zotero welcome files

Julia Creet
Cleaning out my unfiled items I deleted the Zotero welcome message(s). Now I am trying to synch my library on a new computer and I cannot resolve the conflict that I have created between the freshly downloaded zotero and the online database. I have tried all combinations of choosing to resolve to local existing files or the remote deleted files without luck. What should I do?
Thanks, Julia.
  • adamsmith
    start here: http://www.zotero.org/support/kb/repeated_conflicts
  • Julia Creet
    Hi Adam,

    Thanks, but no luck. Here's the error report: 2093226597. Is there any way to restore the original messages to the online library?

    Julia
  • adamsmith
    Dan will take a look at this.
    (@Dan - I believe I've said that before, it's a bit unfortunate that the welcome message causes sync conflicts as frequently as it does.)
  • dstillman
    Julia: Can you actually provide a Debug ID (rather than a Report ID) for a sync attempt that produces an error?
  • Julia Creet
    Hi Dan,

    The Debug ID is D524700566. I don't know if this log captured the bug, if not, I'll reproduce the error (which is easy to do).

    Thanks,
    Julia
  • dstillman
    No, you have to reproduce it while debug output logging is running.
  • Julia Creet
    Ok.: The Debug ID is D1513840445.
  • dstillman
    Reread the instructions — you're still not logging the sync.
  • Julia Creet
    Ok. Hope this works. The Debug ID is D324194581.
  • Julia Creet
    I went through the synching process a couple of times using various combinations.
  • dstillman
    edited February 21, 2014
    Sorry, but I really need just a single sync, and it has to be a manual sync. Go to the Sync pane of the preferences, disable auto-sync, go to the Advanced pane of the preferences, clear debug output, enable debug output, click the sync button in the Zotero toolbar, see the sync error icon, and then go back to the preferences and immediately submit the debug output.
  • Julia Creet
    The Debug ID is D303276353.

    Hi Dan,

    I followed your directions exactly. Synch goes through the process twice before it generates an error message.

    Thanks for your patience and your help.

    Julia
  • dstillman
    Try again now.
  • Julia Creet
    Dear Dan,

    It worked perfectly!!

    Thank you very much.

    Julia
  • dstillman
    OK, great. This was our bug — sorry for the trouble.
This discussion has been closed.