Upgrade Storagesyncing issues with zotero standalone
Hi, I suddenly started to experience some syncing issues with zotero standalone. The syncing actually works with my home computer but it no longer syncs on my office computer. I get the following error message with the red error icon. Any help would be appreciated. Thanks.
Report ID:1334028404
[JavaScript Error: "Error: SSL certificate error connecting to sync.zotero.org
See http://zotero.org/support/kb/ssl_certificate_error for more information." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
An error occurred during a connection to www.zotero.org:443.
SSL peer rejected a handshake message for unacceptable content.
(Error code: ssl_error_illegal_parameter_alert)
[extra errors removed — D.S.]
Report ID:1334028404
[JavaScript Error: "Error: SSL certificate error connecting to sync.zotero.org
See http://zotero.org/support/kb/ssl_certificate_error for more information." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
An error occurred during a connection to www.zotero.org:443.
SSL peer rejected a handshake message for unacceptable content.
(Error code: ssl_error_illegal_parameter_alert)
[extra errors removed — D.S.]
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dstillmanSee the page linked in the error message.
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sato.sThank you, working perfectly fine now!
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dstillmanOut of curiosity, what did you do? Was this due to security software?
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sato.sYes, it was due to the security software (kaspersky). But since I'm working with a university controlled computer, I couldn't temporarily disable the software. A quick uninstall of zotero standalone and uninstall-reinstall of Firefox with zotero extension did the trick. The university IT also informed me with how they can't support the standalone version but recommended that I stick with the Firefox extension.
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dstillmanYeah, people have reported this problem with Kaspersky in the past.
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