Transfer of group ownership - server error

Merle Pottharst
Hi there! I tried to transfer the ownership of a group to my colleague who received the confirmation email and tried to visit the indicated website. She tried it several times but came always to an error-page: >>Server Error: something went wrong processing your request.<< Could you please help us? Thanks!
  • Merle Pottharst
    The name of the group is Verlust der Nacht.
  • Merle Pottharst
    Any suggestions? We still have the same problem.
  • fcheslack
    Sorry this slipped through the cracks. Looking into it.
  • fcheslack
    At the very least this was a useless feedback message with an expected failure. There is marginally better feedback now if there is not actually a pending ownership transfer (access denied rather than a generic server error) and logging for me to debug. Can you send the invite again and let me know the results?

    Also, after you make the ownership transfer option, refresh the settings page to make sure it still says the offer to transfer is pending.
  • Merle Pottharst
    edited December 4, 2013
    Thank you!

    We tried it again and now we received the error: "access denied. you do not have access to this area".
  • fcheslack
    Did you try beginning the transfer again? When I checked there was no transfer pending which would give that response if he just clicked a link from an old attempt.

    Did you check in the group settings to make sure it said there is a transfer pending?
  • Merle Pottharst
    Yes, I did a new transfer trial and checked afterwards by refreshing the settings page if the transfer offer is still pending. It was. After my colleague followed the link in the confirmation email, it wasn't pending any more. She tried to follow the link from her email-program as well as from the zotero inbox and always received the "access denied" error.
  • fcheslack
    Alright. I was able to reproduce this. I believe it should be fixed if you try again now.
  • Merle Pottharst
    We tried it again, unfortunately with the same result: access denied. However, now, the transfer is still pending, although she already followed the link in the new email.
  • fcheslack
    One more try may have fixed it.
  • Merle Pottharst
    Perfect! Thank you! Finally, it worked!
  • fcheslack
    Excellent. Thanks for reporting and patiently testing.
  • Dawn Byrd
    We are having the same problems when trying to accept the transfer of ownership:

    Error
    Access denied

    You do not have access to this area.

    Could you please help?
    Thank you!!
  • fcheslack
    Dawn Byrd: Are you sure the transfer was still pending when you followed the link?

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