Upgrade StorageSync not working
Hi,
I've been using Zotero for few weeks, and I am slowly migrating all my PDF library from my laptop to Zotero + WebDAV (Box.com). Until two days ago the syncing was doing fine, but then it stopped working.
Right now, when I launch either the standalone or firefox extension, I first got a sync error (red question mark - conflict about pdf file names, I'm using ZotFile to rename them). After manually solving the conflicts, the arrow starts spinning and remains spinning forever. Message on tooltip: Getting updated data from sync server.
I've tried to follow instructions from support (http://www.zotero.org/support/kb/sync_queuing), but nothing happened in much more than two hours, every time I restarted computer/firefox.
I've been using Zotero for few weeks, and I am slowly migrating all my PDF library from my laptop to Zotero + WebDAV (Box.com). Until two days ago the syncing was doing fine, but then it stopped working.
Right now, when I launch either the standalone or firefox extension, I first got a sync error (red question mark - conflict about pdf file names, I'm using ZotFile to rename them). After manually solving the conflicts, the arrow starts spinning and remains spinning forever. Message on tooltip: Getting updated data from sync server.
I've tried to follow instructions from support (http://www.zotero.org/support/kb/sync_queuing), but nothing happened in much more than two hours, every time I restarted computer/firefox.
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If you already have this configured correctly, then try to submit a Report ID (http://www.zotero.org/support/reporting_bugs) and post the ID here. If you cannot submit a Report ID, then disable automatic syncing in Zotero Sync Preferences, and generate a Debug ID for a manual sync attempt (click the sync arrow and wait until Zotero appears to be stuck. No less than a few minutes) http://www.zotero.org/support/debug_output . Post the Debug ID here.
Report ID: 1244788532
Debug ID: D1190330890
What was the problem? Just to know if I did something wrong, so that I can avoid mistaking again in the future!