Folders Don't Display Correct Contents

Fthomson
Hello,

When I click on my folders within the library (double or single, I tried both) it continues to show the items from the first folder I was in. In other words, I am in folder A and I change to B, C or D and I still am seeing the contents of A. To see contents of B, I have to go out of Zotero and go back in and sometimes even that doesn't work.

I am a new Zotero user just starting doctoral research. My university offers the programs that are privately owned (i.e. those that cost, I think its called Endnote) for free to students. I chose Zotero out of principle more than anything else. I appreciate that it is free software and am very grateful to all those involved in the project. However, I would like to know, honestly, from other users, if this type of problem is common (ie frequent)? Then I can make a better decision about whether to switch to another program before its too late (before I spend a year filling Zotero up with citations) or whether to be patient and stick with it.

Thanks for your help. I hope my frankness doesn´t offend anyone.
  • adamsmith
    I've never seen this happen.
    Which version of Zotero are you using?
  • Fthomson
    edited November 13, 2013
    Version 4.0.14. It stopped doing it now, but it had done it all morning long...

    If this has never happened to you before, I guess that is good news because it could mean it is unusual.

    I will stick with it for a while and see what happens.
  • aurimas
    If this happens again, you can try submitting a Debug ID for switching between collections.

    Bugs will appear occasionally, but Zotero tends to patch them up pretty quickly. We're also working on ways to reduce end-user exposure to them.
  • adamsmith
    If you're using Zotero for Firefox - display weirdness is most frequently caused by conflicts with other add-ons.
    Also, you should update to version 4.0.15 which came out last night.
  • Fthomson
    THANK YOU both for your helpful comments.

    Could I ask which add-ons often conflict with Zotero to consider un-installing them?

    Next time I will try the Debug ID and tag as "switching between collections".

    Thank you again.
  • aurimas
    These are the ones we know of (or at least the ones that used to be a problem at one point or another and may not any more)

    http://www.zotero.org/support/known_issues#incompatible_extensions_and_applications
  • adamsmith
    beyond those, I'd mainly look for add-ons that are _not_ very popular. For popular add-ons we likely would have reports already.
  • dstillman
    Since it sounds from your other thread like you're still experiencing this, check your database integrity in the Advanced -> Files and Folders pane of the Zotero preferences.
  • dstillman
    For reference:
    [JavaScript Error: "TypeError: this._getItemAtRow(...) is undefined" {file: "chrome://zotero/content/xpcom/itemTreeView.js" line: 1144}]
    [JavaScript Error: "TypeError: this._getItemAtRow(...) is undefined" {file: "chrome://zotero/content/xpcom/itemTreeView.js" line: 1120}]
  • Fthomson
    The Data Base Integrity Check had no errors to report.

    I restarted my computer and Firefox a few times and it has stopped doing it for now. Apologies for the bother.

    Next time I will be sure to use the same discussion page instead of starting a new thread.

    Thanks for your help

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