Database Version Error

SH2013
Hello,

I am geeting a Database version error. The plugin version for Firefox is 4.0.12 but I have standalone version 4.0.11. I followed the directions here: http://zotero.org/support/kb/newer_db_version but nothing seems to be working. Please help.

Thanks
  • aurimas
    Have you used Multilingual Zotero (MLZ) previously?
  • SH2013
    I don't think so but is there a way to check?
  • aurimas
    If you don't think so, then you have not.

    What's the exact error you are getting? See if you can submit a Report ID
  • SH2013
    This is the message I'm getting:

    This version of Zotero is older than the version last used with your database. Please upgrade to the latest version from zotero.org.

    Current version: 4.0.12
  • SH2013
    No cannot submit a Report ID. I'm stuck!
  • dstillman Zotero Team
    In Firefox, generate real-time debug output for the startup, save it to a text file, and email it support@zotero.org with a link to this thread.
  • dstillman Zotero Team
    edited October 4, 2013
    Actually, easier than that: in Firefox, if you go to the Tools menu (or the main menu on some version of Windows) -> Web Developer -> Error Console or Browser Console, you should see a message along the lines of "Zotero ... DB version ... is newer than SQL file ...". Right-click on that, copy it, and paste it here.
  • SH2013
    Thanks for the detailed instructions but I don't see that message. I get History.getState is not a function from zotero. I did a printscreen but cannot see anything similar to the message.
  • dstillman Zotero Team
    OK, try the real-time debug output, then.
  • dstillman Zotero Team
    What you sent still isn't the debug output we're looking for — are you sure you enabled the extensions.zotero.debug.log preference? — but it's sort of irrelevant. If you're getting this error, you almost certainly installed MLZ, so you're at the mercy of fbennett from here on out.
  • SH2013
    Is there anyway to remove the MLZ version? I don't understand how I could have download that version: I used the download on the home page. I tried uninstalling the program but each time I reinstall it, it is the same problem. Basically, is there anyway I can use Zotero?

    Thank you for taking the time to help! It is much appreciated!
  • aurimas
    See http://www.zotero.org/support/zotero_data#restoring_from_the_last_upgrade_backup Though if you have never installed MLZ, it would be helpful to figure out what happened. So before following the instructions in that link, if you could try again to carefully follow the directions here that would be great.
  • adamsmith
    do you have a Zotero database that you still need/want to use?
    That would make things harder.

    If not, you can just delete (or copy to a different location) the zotero data folder http://www.zotero.org/support/zotero_data (make sure Firefox is closed while you do this) and you'll start with a fresh and empty zotero when you restart Firefox.
  • fbennett
    edited November 3, 2013
    From the discussion, I assume that MLZ was never installed on SH2013's system.

    I'll sit on the sidelines for the debugging. If there is some way I can help, give me a shout.

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