Syncing Error and Proxy settings in standalone.

ingk
Two separate (and hopefully unrelated issues!)

1. How to you remove a proxy PAC that is being installed in Standalone on startup but is not being run in the Firefox client? FOr some reason at startup it loads up a proxy PAC that I installed for use on another network.

2. I am getting a Downloaded ZIP file not found in Zotero.Sync.Storage._processDownloadedZip() error. The Debug ID is D256347924 (thanks Dan for helping get this!). This occurs regardless of whether I use standalone or Firefox add-on (which doesn't seem to have the proxy issue). I am using WebDav for storage via box.com and the login seems okay.

When I attempt to open the missing items, they can't be found. However, if I sent the sync to download on request, it seems to be able to download them then.
  • dstillman
    On 1), that'd be Standalone following your system proxy settings, which it does by default. Firefox does too, so presumably you changed your Firefox proxy settings to ignore the system settings. If you don't ever want to use that PAC file anymore, you should just fix your system proxy settings. If you want to change just Standalone, you can open about:config from the Advanced pane of the preferences, find network.proxy.type, set it to 0 (no proxy), and restart Standalone, but that's usually not the right thing to do. (Even if you were sometimes on that network and needed to use the PAC file, at least on OS X you would use the OS's network location functionality to dynamically or manually change the system proxy settings depending on the network you were on. Not sure if Windows has similar functionality.)

    On 2), it looks like your downloads are being interrupted. We probably can't do much to help you with that, since it's usually due to security software on your system or a problem with the WebDAV provider. If you're running security software, try disabling it.

    You can also try triggering the download manually for the specific file that's failing: after setting it to download on-demand, paste 'EDGE7J6Z' (without quotes) into the Zotero search bar to find the relevant file and double-click it to trigger the download. It's possible/likely that it's a particular file that's failing, and that it's just that other files are working when you try them on-demand.
  • ingk
    edited September 24, 2013
    Thanks for the assistance Dan.

    I manage to correct the proxy issue, it was saved into IE, something I don't normally use.

    On the second issue, changed the sync setting to download on demand and did a search for 'EDGE7J6Z' and located the missing file. It didn't seem to want to download so I simply sent it to Trash (it was just a snapshot) and ran the sync again with no problems. After changing it back to 'download on sync' there are no more sync errors being reported by the red exclamation mark but the missing files are still not syncing.

    The only security software I am running is Microsoft Security Essentials and the Windows Firewall.

    I have logged a follow up Debug ID is D1568588359.

    Thanks!!
  • dstillman
    edited September 24, 2013
    (IE proxy settings are really the system proxy settings—they're just set through IE.)

    Zotero believes your files to be in sync. If that's not the case, you can try either adding a file on another computer (or maybe even your current computer) or doing a Reset File Sync History in the Sync->Reset pane of the Zotero preferences. If that doesn't help, see Files Not Syncing. Don't use any of the other reset options.
  • ingk
    Thanks Dan. Doing the sync file rest seems to have done the trick!

    Happy Zoteroing!
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