New WebDAV sync issues

BAN
Hi there,

For the past week or so I've been unable to sync my home computer. The other two computers I use with Zotero sync just fine. Also, the verify server check on the computer with the issues checks out fine, too.

Here's the error message:

[JavaScript Error: "Error: File upload failed. Please check your file sync settings or contact your WebDAV server administrator." {file: "chrome://zotero/content/xpcom/sync.js" line: 579}]"

And here's the report ID: 405733793

Thanks!
  • dstillman Zotero Team
    Can you provide a Debug ID for a sync attempt that produces this error?
  • BAN
    Done. Here's the debug ID: D241317163
  • dstillman Zotero Team
    edited August 12, 2013
    HTTP PUT of 9N2B7FBK.zip to
    https://[...]/[...]/zotero/9N2B7FBK.zip

    [...]

    <html><title>Error 500</title><body>
    Error: 500
    <p><p>File:553 Unexpected error creating file.</p></p>
    </body></html>

    [...]

    Upload request 0/9N2B7FBK failed

    This is an error from your WebDAV server. You'll need to talk to the server admins.
  • BAN
    edited August 13, 2013
    Okay, thanks.

    I'll see who does that at the university.

    Is it normal for two other computer/zotero setups synced to the same WebDAV and zotero storage to continue to function perfectly and just this one start acting up? If it was a WebDAV issue I guess I would have expected it to affect all three the same.
  • dstillman Zotero Team
    Yes. The problem is on uploading a file. If one of the computers is trying to upload a file and the others aren't, that one would get an error.
  • BAN
    Well, it's fixed now. Not sure exactly how or why, but this morning it started throwing up errors associated with Zotfile (I'd never seen these before now).

    Anyway, it was still giving the WebDAV error, too, but I decided to see what would happen if I disabled Zotfile. Sure enough, after one or two more attempted syncs everything went through and synced fine. And now it's back to syncing normally with whatever I add.

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