Standalone not responding after opening

mwmaguire
A few days ago I began experiencing a problem with Zotero Standalone. I am able to open the application, but before my library appears on the screen the application stops responding, forcing me to do a "force quit" to exit.

I tried to recover the error message and Report ID via the Terminal, but the program also stops responding when I open it this way, so all I could recover was the following information: (1) "Warning: Unknown property 'align-self'. Declaration dropped." (2) "Warning: Unknown property 'order'. Declaration dropped."

The only explanation I can think of is that, at the time the problem started, I was approaching the limit on my Zotero online storage (2GB). I upgraded to 6GB hoping that would solve the problem, but it hasn't so far. Any help would be greatly appreciated!

I'm running the latest version of Zotero Standalone on Mac 10.8.4.
  • mwmaguire
    Also--I have tried both restarting and reinstalling Standalone.
  • dstillman
    edited August 4, 2013
    Is your Zotero data directory in its default location, or have you moved it?

    To debug this, it may help to generate real-time debug output for the startup. Unfortunately Zotero won't put out debug output unless you change the prefs, which is currently hard if you can't access Zotero to begin with, but you can open prefs.js in the profile directory (which is one directory up from the default Zotero data directory location) in a text editor and add this line:

    user_pref("extensions.zotero.debug.log", true);
    Save the file, and then restart from Terminal and see if anything shows up. (If it's long, you can email it to support@zotero.org with a link to this thread.)

    You can also try installing Zotero for Firefox, which will share your existing data directory by default, and see if the problem happens there too. (If it does, it's pretty likely that there's some issue with your data directory.)
  • dstillman
    I added the line "user_pref("extensions.zotero.debug.log", true);" to prefs.js in the profile directory. I then restarted Standalone from the Terminal. For some reason it did not become unresponsive (as it has been doing), but it produced a long string of warnings, which I have attached in screen shots.

    To sum up, Standalone now appears to be opening without a problem, though I'm not sure why the issue went away.
    The messages in your screenshots are all expected and harmless.

    Is it working now when you start it the normal way? If so, try opening about:config from the Advanced pane of the preferences and double-clicking extensions.zotero.debug.log to set it to false, and then restart Zotero. If it continues to work, you're all set. If it doesn't, that's something we'll have to investigate further.
  • mwmaguire
    Done--everything seems to be working fine. Thanks for your help!
  • cbhajan
    Zotero Standalone is not opening at all for me. I click to open the program and it starts to load but never opens.
  • dstillman
    cbhajan: Start a new thread, and make sure you've tried reinstalling from zotero.org.

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