Upgrade StorageZotero freezes, word freezes, and firefox freezes.
I use a MacBook Pro with OSX 10.6.8. I installed zotero on firefox a while ago, but never used it. Today,before starting a larege writing project I decided to use it, so I updated the version I had installed, installed the add-on to allow it to communicate with Word. I use Firefox 22.0 and Word 2004 11.6.0. The first time I tried to insert a citation from zotero, firefox froze. Then word froze. I tried again. Same thing. And again. So I disabled the zotero add-on, and installed the standalone version. Similar results. First the stand alone froze; then word froze. Any thoughts? Suggestions?
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There have been security updates to 10.6.8. The most recent update was this year. Is your OS up to date?
MS no longer supports Office 2004 as they consider it too old. Does your Word have all patches installed? I seem to remember that earlier versions of Word 2004 had problems with plug-ins.
edit
Is your computer an Intel model or is it an earlier version? (10.6.8 answered my question)
Although your system may not seem so to you, it is old. Please consider installing LibreOffice. It is free. It works quite well with both versions of Zotero (you will need the proper Zotero connector). It is much more powerful and easier to use than Office 2004. You can open Word 2004 documents and then save them in the LibreOffice format. (In your case, considering the problems you are having, please try first using a new LibreOffice document. Because you are having problems with a particular Word 2004 document, I recommend copy/paste instead of opening it in LibreOffice.)