Libre office plugin problem

glennormo
Hi, had libre office plugin working but doesn't now. Tried to reinstall but got this problem and got this report number - 793393830
  • adamsmith
    which LibreOffice version? And what exactly happened when you got that report?
  • glennormo
    hi sorry for vagueness. Just updating libre office now, currently have Version 4.0.3.3. It just said there was an error installing it - i installed it from zotero standalone
  • glennormo
    just tried to install plugin again from zotero with updated Libre office (Version 4.0.4.2) I got this message - Installation could not be completed because an error occurred. Please ensure that LibreOffice/OpenOffice.org/NeoOffice is closed, and then restart Zotero
  • glennormo
    It is working now sorry for the bother - I think it had to do with java environment - when I updated Libre office it said to check java settings as these had change. thanks
  • mitchevergreen
    Hello. I'm using LibreOffice 4.1.0.4 and Java 7.0.250.16. I'm using also Zotero Standalone 4.0.9.1. When I try to install the Zotero extension for LibreOffice the following error appears:

    [JavaScript Error: "[Exception... "'unopkg at C:\Program Files (x86)\LibreOffice 4\program\unopkg.exe failed to install' when calling method: [nsIObserver::observe]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "native frame :: <unknown filename> :: <TOP_LEVEL> :: line 0" data: no]"]

    [JavaScript Error: "[Exception... "'unopkg at C:\Program Files (x86)\LibreOffice 4\program\unopkg.exe failed to install' when calling method: [nsIObserver::observe]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "native frame :: <unknown filename> :: <TOP_LEVEL> :: line 0" data: no]"]

    ID: 625500443

    Thanks for your help,
    MIC
  • Simon
    Start with http://www.zotero.org/support/word_processor_plugin_troubleshooting#installation_error
  • mitchevergreen
    Thank you. I'm working on Bug 50371 - CONFIGURATION: JRE 7.x incompatibility not resolved (https://bugs.freedesktop.org/show_bug.cgi?id=50371#c15) => V Stuart Foote 2012-07-01 09:00:55 UTC . I'm at point (4) Create a system environment variable JAVA_HOME (by Java programming convention). Done either from Computer --> Properties --> Advanced system settings --> Environment Variables, in the System variables portion of the panel. Or set directly in the registry in the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment key. Assign the path to the 32-bit Java installation to the JAVA_HOME variable, e.g. "C:\Program Files (x86)\Java\jre7". Mind the spaces. NOT SURE WHAT i SHOULD DO WHEN HE/SHE SAYS Assign the path to the 32-bit Java installation to the JAVA_HOME variable
  • mitchevergreen
    Problem solved, thanks :D

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