Another WebDAV syncing error

colleengreene
Hello,

My Zotero Standalone (both last release, and the current updated release) quit syncing with my WebDav. This is my error 1239236196.

Other WebDAV clients connect just fine to my Web DAV Zotero library on my server, it's just the Zotero Sync that no longer connects. I've retyped my WebDav login and password many times, yet it still says it can't connect. Like I said, I connect just fine using these credentials and address on other WebDAV clients.

Thanks.
  • colleengreene
    It's happening with my Zotero for Firefox now, too: ID is D1719371858.
  • dstillman
    What error are you getting, exactly? That doesn't appear to be a valid Report ID.

    Can you provide a Debug ID for a Verify Server attempt in the Sync pane of the Zotero preferences (assuming it fails)?
  • dstillman
    Ah, OK—thanks. I'll take a look.
  • dstillman
    Your server is misconfigured. All your WebDAV files are exposed to the public. GET and OPTIONS requests are unprotected, while WebDAV PROPFIND requests are protected.

    I'm not sure whether it's the combination of those things that's breaking Zotero or if authentication is just broken on your server, but in either case it's something you should fix. It's possible the other WebDAV clients aren't actually using authentication at all and just aren't making PROPFIND requests and therefore aren't hitting the problem.

    In any case, you should be able to tell from the server logs, and you should fix the access settings.
  • colleengreene
    Thanks for taking the time to look into this!

    I had my WebDAV pwd-protected until this afternoon, when I removed the protection thinking that might be causing the issue. I just reenabled the password. Tried verifying my connection again from Zotero Firefox... and get this debug ID now D1856977852.

    My hosts's WebDAV configuration doesn't give me the option to password-protect GET and options, just a blanket password to protect the entire directory.
  • dstillman
    Now the 'zotero' directory doesn't appear to exist—or at least the server is saying it doesn't. It's returning a 404 for a PUT for a file within the 'zotero' directory.

    We can't debug problems with individual WebDAV servers, so I'm afraid you're on your own for this. As far as we know, Zotero works with standard, properly configured WebDAV servers.
  • colleengreene
    Understandable that you guys can't debug our WebDAV problems. I appreciate you trying to help me out.

    I'm guessing something changed with my web hosts's WebDAV settings, since syncing has worked for a year, until now. I went with syncing to Google Drive via WebDAV, and that's working quite nicely.

    Thanks again.
  • aurimas
    Are you using DAV-pocket? If not, I'd be interested to know how you're using Google Drive as a WebDAV server.
  • colleengreene
    Yes, I'm using DAV-pocket. Haven't found another way to use Drive as WebDAV.
  • baxterj
    How has your experience with DAV-pocket and Drive been?
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