Errors with Importing

Good afternoon,

I recently installed Zotero on my Mac and have been importing citations from RIS-formatting files. The first 2,500 citations (in groups of 200, 300, and 500) imported perfectly without any problems. However, now I cannot important anything. I tried to import many files since then and always receive the same error message:

"An error has occurred. Please restart Zotero.
You can report this error by selection 'Report Errors...' from the Actions (gear) menu."

I reported one of the errors and received a Report ID of 90081251. I even tried to import a single entry in an RIS file and that single entry failed to import.

My Zotero library is currently 3,814 items, and I know of other people who have libraries of tens of thousands of items, so it seems unlikely that I've hit a citation limit or some such.

Any assistance would be most appreciated.

I'm using Zotero 4.0.8 with Max OS X 10.8.4.
  • can you post the content of a single RIS that doesn't import here (open it with TextEdit and copy paste to here)
  • Sure thing. Here are two entries I've tried to upload individually. These aren't the only ones, so if you want more test cases I would be happy to supply them.



    TY - JOUR
    T1 - Supporting the Induction of Special Educators: Program Descriptions of University-School District Partnerships
    AN - prod.academic_MSTAR_201085383
    AB - Boyer describes three university-school district partnership programs that support induction of novice or aspiring special educators. The three programs described here emerged after searches of the Education Resources Information Center and the US Department of Education's Office of Special Education Program's Personnel Preparation Grants database, conference presentations, citations in literature related to induction and mentoring, and personal knowledge gained within the work of the National Clearinghouse for Professional in Special Education and the Council for Exceptional Children.
    JF - Teaching Exceptional Children
    AU - Boyer, Lynn
    Y1 - 2005///Jan/Feb
    PY - 2005
    DA - Jan/Feb 2005
    SP - 44
    EP - 51
    CY - Reston
    VL - 37
    IS - 3
    SN - 00400599
    KW - Education--Special Education And Rehabilitation
    KW - Special education teachers
    KW - Colleges & universities
    KW - School districts
    KW - Educational partnerships
    KW - Professional development
    UR - http://ezproxy.cul.columbia.edu/login?url=http://search.proquest.com/docview/201085383?accountid=10226
    L2 - http://rd8hp6du2b.search.serialssolutions.com/?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&rfr_id=info:sid/ProQ%3Aeducation&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.jtitle=Teaching+Exceptional+Children&rft.atitle=Supporting+the+Induction+of+Special+Educators%3A+Program+Descriptions+of+University-School+District+Partnerships&rft.au=Boyer%2C+Lynn&rft.aulast=Boyer&rft.aufirst=Lynn&rft.date=2005-01-01&rft.volume=37&rft.issue=3&rft.spage=44&rft.isbn=&rft.btitle=&rft.title=Teaching+Exceptional+Children&rft.issn=00400599
    LA - English
    DB - ProQuest Central; ProQuest Education Journals
    N1 - Copyright - Copyright Council for Exceptional Children Jan/Feb 2005
    N1 - Document feature - Photographs; References; Tables
    N1 - Last updated - 2010-06-06
    N1 - CODEN - TEECBS
    N1 - References
    N1 - Berry, B., Hopkins-Thompson, P., & Hoke, M. (2002). Assessing and supporting new teachers: Lessons from the Southeast. The Southeast Center for Teaching Quality at the University of North Carolina. Retrieved January 10, 2003 from www.teachingquality.org.
    N1 - Billingsley, B. (2002). Beginning special educators: Characteristics, qualifications, and experiences. Retrieved March 1, 2003 from www.spense.org.
    N1 - Breaux, A. L., & Wong, H. K. (2003). New teacher induction: How to train, support, and retain new teachers. Mountain View, CA: Harry K. Wong.
    N1 - Cegelka, P. A., & Alvarado, J. L. (2000). A best practices model for preparation of rural special education teachers. Rural Special Education Quarterly, 19(3/4), 15-29.
    N1 - Epanchin, B. C., & Colucci, K. (2002). The professional development school without walls: A partnership between a university and two school districts. Remedial and Special Education, 23(6), 349-358.
    N1 - Fideler, E., & Haselkorn, D. (1999). Learning the ropes: Urban teacher induction programs and practices in the United States. Belmont, MA: Recruiting New Teachers.
    N1 - Individuals with Disabilities Education Act Amendments of 1997, P.L. 105-17, 20 U.S.C. ยง 1400 et. seq.
    N1 - Henke, R. R., Chen, X., & Geis, S. (2002). Progress through the teacher pipeline: 1992-1993 college graduates as of 1997 (NCES 2000-152). Washington, DC: U.S. Department of Education, National Center for Educational Statistics.
    N1 - Sobel, D., & French, N. (1998). A partnership to promote teacher preparation for inclusive urban schools: Four voices. Teaching and Teacher Education, 14, 793-806. (ERIC Document Reproduction Service No. EJ 580718).
    N1 - Villani, S. (2002). Mentoring programs for new teachers: Models of induction and support. Thousand Oaks, CA: Corwin Press.
    N1 - Barnett, Berry; Hopkins-Thompson, Peggy; Hoke, Mandy; Southeast Center for Teaching Quality, Chapel Hill, NC. Assessing and Supporting New Teachers. Lessons from the Southeast. Teaching Quality in the Southeast Policy Brief. (2002): 17. Southeast Center for Teaching Quality
    N1 - Billingsley, Bonnie S.; Westat, Inc., Rockville, MD. Beginning Special Educators: Characteristics, Qualifications, and Experiences. SPeNSE Summary Sheet. (2001): 7
    N1 - Breaux, A. L., & Wong, H. K. (2003). New teacher induction: How to train, support, and retain new teachers. Mountain View, CA: Harry K. Wong Publications.
    N1 - Cegelka, P A; Cegelka, P A; Alvarado, J L. A best practices model for preparation of rural special education teachers. Rural special education quarterly., 19. 3-4 (2000): 15-29
    N1 - Epanchin, B C; Colucci, K. The professional development school without walls - A partnership between a university and two school districts. REMEDIAL AND SPECIAL EDUCATION, 23. 6 (2002): 349-358. SAGE PUBLICATIONS INC
    N1 - Fideler, Elizabeth F.; Haselkorn, David; Recruiting New Teachers, Inc., Belmont, MA. Learning the Ropes: Urban Teacher Induction Programs and Practices in the United States [and] Executive Summary. (1999): 321. Recruiting New Teachers
    N1 - Henke, R R; Henke, R R; Chen, X; Geis, S; et al. Progress through the Teacher Pipeline: 1992-93 College Graduates and Elementary/Secondary School Teaching as of 1997. (2000)
    N1 - Sobel, D; French, N; Filbin, J. A partnership to promote teacher preparation for inclusive, urban schools: Four voices. TEACHING AND TEACHER EDUCATION, 14. 8 (1998): 793-806. PERGAMON-ELSEVIER SCIENCE LTD
    N1 - Villani, Susan. Mentoring Programs for New Teachers: Models of Induction and Support. (2002): 254. Corwin Press
    ER -
  • Here't the second one (I hit the character limit in the previous post):


    TY - GEN
    T1 - Indicators of School Crime and Safety: 2012. NCES 2013-036/NCJ 241446
    AN - prod.academic_MSTAR_1373085531; ED543705
    AB - Establishing reliable indicators of the current state of school crime and safety across the nation and regularly updating and monitoring these indicators is important in ensuring the safety of our nation's students. This is the aim of "Indicators of School Crime and Safety." This report is the fifteenth in a series of annual publications produced jointly by the National Center for Education Statistics (NCES), Institute of Education Sciences (IES), in the U.S. Department of Education, and the Bureau of Justice Statistics (BJS) in the U.S. Department of Justice. This report presents the most recent data available on school crime and student safety. The indicators in this report are based on information drawn from a variety of data sources, including national surveys of students, teachers, and principals. The most recent data collection for each indicator varied by survey, from 2007 to 2011. Each data source has an independent sample design, data collection method, and questionnaire design, or is the result of a universe data collection. All comparisons described in this report are statistically significant at the 0.05 level. Additional information about methodology and the datasets analyzed in this report may be found in appendix A. This report covers topics such as victimization, teacher injury, bullying and cyber-bullying, school conditions, fights, weapons, availability and student use of drugs and alcohol, and student perceptions of personal safety at school. Indicators of crime and safety are compared across different population subgroups and over time. Data on crimes that occur away from school are offered as a point of comparison where available. Preliminary data show that there were 31 school-associated violent deaths from July 1, 2010, through June 30, 2011 (Indicator 1). In 2011, among students ages 12-18, there were about 1,246,000 nonfatal victimizations at school, which include 648,600 victims of theft and 597,500 victims of violence (simple assault and serious violence) (Indicator 2). In 2011, about 77 percent of students ages 12-18 reported observing one or more security cameras to monitor the school during the day at their schools and 70 percent of students reported the presence of security guards and/or assigned police officers (Indicator 21). Appended are: (1) Technical Notes; and (2) Glossary of Terms. Individual sections contain footnotes. (Contains 57 tables and 52 figures.) [For previous report, "Indicators of School Crime and Safety: 2011. NCES 2012-002/NCJ 236021," see ED529642.]
    AU - Robers, Simone
    AU - Kemp, Jana
    AU - Truman, Jennifer
    Y1 - 2013/06//
    PY - 2013
    DA - June 2013
    SP - 211
    PB - National Center for Education Statistics. , P.O. Box 1398, Jessup, MD 20794-1398.
    KW - Schools and Staffing Survey (NCES)
    KW - ERIC, Resources in Education (RIE)
    KW - Elementary Secondary Education
    KW - Death
    KW - Crime
    KW - Injuries
    KW - Fear
    KW - Student Characteristics
    KW - Teacher Attitudes
    KW - Suicide
    KW - National Surveys
    KW - School Security
    KW - Discipline
    KW - Comparative Analysis
    KW - Homicide
    KW - Public Schools
    KW - Statistical Data
    KW - Drinking
    KW - Institutional Characteristics
    KW - Victims
    KW - School Safety
    KW - Marijuana
    KW - Violence
    KW - Weapons
    KW - Educational Environment
    KW - Student Attitudes
    KW - Discipline Problems
    KW - Juvenile Gangs
    KW - Incidence
    KW - School Surveys
    KW - Tables (Data)
    KW - Private Schools
    KW - Drug Use
    KW - Bullying
    UR - http://ezproxy.cul.columbia.edu/login?url=http://search.proquest.com/docview/1373085531?accountid=10226
    LA - English
    DB - ERIC
    N1 - Last updated - 2013-07-02
    ER -
  • Also, I'm just now trying to use the Chrome extension on the Scopus website and there seems to be a problem with the translator. Just this morning I was using the Chrome extension on WorldCat, EBSCOhost, and JSTOR without difficulty.

    I'm not sure if this is at all related, so I'm posting it just in case.
  • The SCOPUS problem is likely unrelated. Unfortunately I don't have access to SCOPUS, so I can't check that out.
    Those import fine for me.
    @Dan - what does the error report say?
  • Hi Adam,

    Thanks for your quick investigation and testing. Hopefully the error report will shed some light on this.

    Best,
    -Jared-
  • There are no errors in there. Can you restart Zotero and provide a Debug ID for a single-item import that fails?
  • Hi Dan,

    Thank you for your quick assistance with this.


    First, Zotero froze up when I tried to quit it. I opened Activity Monitor and discovered that Zotero was using over five gigabytes (not megabytes) of memory on my machine. I had to force quit Zotero to close it.


    I then restarted Zotero. Once it was fully loaded I checked Activity Monitor again and it was only using ~400 MB of memory at this point.

    I enabled logging, tried to import a single entry, and received the error message that I wrote out in my original post. I went to submit the results to the Zotero server however realized that I'd enabled logging for the Chrome extension, not the Zotero application.

    I restarted Zotero again, enabled logging correctly in the application, and tried to import the single entry. This time the import worked. DebugID: D1715452539

    I then tried to import a larger file (375 entries) to see what would happen. I cleared the output and reenabled logging. This attempt was unsuccessful and caused the main Zotero window (not the preferences window) to hang. I was able to submit the logs before force quitting out. DebugID: D1215563558

    I restarted Zotero and attempted to import another single entry that had failed previously. This time the import succeeded. DebugID: D953910449


    I do not know why the single-entry imports succeeded just now while they'd failed multiple times earlier this afternoon.

    I hope that this helps.
  • Aurimas/Simon, it's this again:
    Translate: Translation using RIS failed:
    thrown exception => Cannot start a DB transaction from a different wait level
  • Jared: Out of curiosity, does it make a difference if you move the mouse and/or try to do other things during the import? If you don't touch the mouse at all, does this still happen?
  • Hi Dan,

    I completely shut down and restarted my computer, then opened Zotero without opening any other application. I tried to import the larger file (375 entries) and did not move the move, press any keys, etc. at all for five minutes.

    The import did not give me an error message this time. However, the import was still unsuccessful. The status bar did not move at all for the five minutes and after quitting and restarting Zotero none of the entries had been imported.

    The DebugID is: D1134396532

    Hope this helps.
  • This is likely unrelated, but having all these N1 fields isn't great for Zotero import (as you may have noted, they each get a separate note). Where are those RIS entries coming from?
  • How about if you close the tag selector in the bottom left before the import? (You can click and hold on the divider above it and drag it down until it closes.)
  • Adam: These RIS entries are direct exports from Proquest. The Chrome extension was giving me translator errors when pulling from Proquest's website, so I used RIS exports to import in the citations. The first 2,500 imported just fine before I started getting these errors.

    Dan: I did another full shut down, restart, test Zotero as the only application running this morning. I closed the tag selector in the bottom left per your suggestion. Again, the import hangs and the status bar doesn't move at all.

    DebugID: D1014074212
  • which database on proquest?
  • Adam: I did a general search through all of Proquest's databases and received 2,875 results. I don't know where each particular result came from.
  • Hooray! Good news to report.

    I deleted Zotero, its cache files, Application Support files, etc. from my computer and reinstalled it from scratch. I then let the sync run. After it was synced I tried the import again and it worked just fine.
  • cool.
    If you're interested, it'd be a good idea to troubleshoot the ProQuest translator issue in a separate thread. The RIS import - while maybe a little faster - will likely be a second best solution, creating a fair amount of clutter and missing some fields.
  • Hi Adam,

    Thanks for the suggestion. I'm going to try the Scopus translation again (per my previous post) this afternoon because that's more pressing for me now that Proquest is working for me. If Scopus doesn't go smoothly then I'll make a post about it.

    Thank you and Dan for your help!
  • Hello again,

    After uninstalling and reinstalling Zotero last Friday I was able to get RIS imports working for a day, however today RIS imports are no longer working.

    I tried anther uninstall/reinstall this morning and this time RIS imports never worked.

    I just tried again now. The DebugID is: D1616419939
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