zotero unable to save items from many websites

andfried
Hi,

I've been having difficulties saving items to zotero from several different databases and journal sites (Wiley, Thompson Reuters, Elsevier, and Google Scholar).

When I click the zotero icon in my browser, the dialog bog says 'Saving to ...' for about 30 seconds, but nothing gets saved to my library.

I'm running zotero 4.08 on Firefox 22 for mac. The problem occurs whether or not I've disabled my other add-ons.

Does anyone know what might be wrong?

Thanks,
Andrew
  • Simon
    Provide a report ID after re-triggering the issue.
  • andfried
    Report ID: 89193336
  • dstillman
    Can you provide a Debug ID for a save attempt from Google Scholar, starting with the initial load of the page?
  • andfried
    Report ID: 741782890
  • dstillman
    Debug ID, not Report ID.
  • andfried
    Debug ID: D766635175
  • dstillman
    edited July 8, 2013
    3)(+0000000): HTTP GET http://scholar.google.com.tw/scholar.bib?
    q=info:[...]:scholar.google.com/
    &hl=zh-TW&as_sdt=0,5&ct=citation&cd=1&output=citation

    (3)(+0001893): Translate: Creating translate instance of type import in sandbox

    (4)(+0000000): Translate: Binding sandbox to
    http://scholar.google.com.tw/scholar?hl=zh-TW&q=[...]&btnG=&lr=

    (4)(+0000003): Translate: Parsing code for BibTeX

    (3)(+0000008): Translate: Beginning translation with BibTeX

    (3)(+0000004): Translate: discarded item from BibTeX; type was mediascreenand
    It looks like you're not receiving the correct BibTeX response from Google Scholar.

    What happens if you disable your system proxy and restart Firefox? (It doesn't look like the proxy should actually interfere with Google Scholar, but it's worth a try.)
  • dstillman
    You should also make sure Firefox is set to "Remember history" (which includes cookies) in the Privacy pane of the Firefox preferences.
  • andfried
    Thank you so much!

    It works when I set Firefox to remember history. The proxy status doesn't seem to affect it.

    It seems that I have to change this Firefox setting to remember history before each restart. Is there a global setting I could change for it to always remember what it needs to for zotero?

    Andrew
  • dstillman
    edited July 8, 2013
    If the setting isn't sticking, that's a Firefox bug. You should ask in their forums.

    You can try resetting Firefox, but you'll need to reinstall Zotero afterward, and for good measure you should make sure you have a backup of your Zotero data directory—I'm not sure if that directory is moved by the reset process.
  • andfried
    Thanks
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