Reporting Error 250885103

jreznick
I've received this synch-related error, and have followed all of the instructions to resolve it, but with no luck. Can anyone advise me?

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One or more Zotero tags have been added to and/or removed from items on multiple computers since the last sync. The different sets of tags have been combined.

View the Firefox Error Console for the full list of such changes.

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The Abstract field value 'THEOLOGY:

In the Name of God, Most Gracious, Most Mercifu…' in your personal library is too long to sync to zotero.org.

Search for the excerpt above or copy and paste 'KCUKFH9W' into the Zotero search bar. Shorten the field, or delete the item and empty the Zotero trash, and then try syncing again.
  • dstillman
    The first message isn't an error.

    The second message pretty much means what it says. What's not working?
  • jreznick
    Thanks for your swift reply!

    To answer your question: My libraries are not syncing. A new collection I created on my system is not appearing, after synchronization, on the Zotero server. When I keep trying the messages I described initially keep appearing. I've followed all of the instructions, but still no successful synchronization.

    Thanks so much for your help!
  • jreznick
    BTW - I've deleted the second item A sign from entirely from my library, but the message keeps appearing.
  • RintzeRintze
    Did you empty the Zotero Trash?
  • adamsmith
    make sure to empty your Zotero trash at the bottom of the left hand panel
  • jreznick
    All trash on my CPU side has been emptied.
  • dstillman
    If Zotero says an item still exists, it does. It tells you the item in question and how to search for it by item key. You'll need to find that item and delete it and empty the trash.

    Note that the item could be in any library linked to your account.
  • jreznick
    It worked THANK YOU!
  • dmount63
    Why not just make incompatible file names impossible to inout in the first place?
  • dstillman
    dmount63: This isn't about incompatible filenames. It's about metadata fields that are too long. We generally don't restrict the length of metadata fields on import because, depending on how the data is making its way into Zotero, there's not always a good way to alert the user that some data was truncated or rejected or whatever action you're suggesting would be appropriate. The server needs limits to work efficiently, but since the client can be used without syncing and doesn't really care about length limits, we've generally allowed data to be saved as is, with the expectation that users will clean it up later. We're considering going to greater lengths to handle bad incoming data up front, but it still requires figuring out for each type of data what to do with the extraneous stuff.

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