Safari "plug in" with Stand Alone won't work - please help

Caseyclan
Greetings,
I have an issue in Safari where the "page" icon for Zotero is present, but when I click the icon, no import occurs. I am starting my doctorate program at UMKC, and they recommend using Zotero. No issues with downloading Zotero, and importing PDFs I already had on my computer. I have MBP 13 inch running OS X 10.8.3 and I use Safari. Currently running Safari 6.04. Zotero version is 4.0.6. Plug in for Safari downloaded fine. I have used Google scholar and when the Zotero "page" icon appears, and I click it, it downloaded PDF and imported fine. Now here's my issue: when I log into the UMKC library, do a PUBMED or Medline via Ovid search, there's a button that pops up that states "find it @UMKC". I click that button, and it takes me to a page where PDF is available (if available). Here's an example of link: http://oto.sagepub.com.proxy.library.umkc.edu/content/148/3/488. The Zotero "page" icon shows up on the site, but when I click it, nothing happens. I have hovered over the icon (learned that from reading posts in forums) and have seen several different translators listed. Incidently, I downloaded Firefox plug in to use with Stand alone, went to same site that wouldnt work on safari but it worked on Firefox. However, Firefox won't work with any of the Medline citations for some reason whenever I go through the UMKC portal. I prefer to use Safari if possible. I did send in a error log # 27690059. There were quite a few errors in it but not sure if any are contributing to my problem. I have searched the forums and internet for a solution and can't seem to find one so your suggestions are extremely welcomed!
  • adamsmith
    However, Firefox won't work with any of the Medline citations for some reason whenever I go through the UMKC portal.
    do you mean Zotero doesn't work or Firefox doesn't load them properly?

    As for the Safari issue, could you provide URLs and Debug outputs for that and maybe one other site (ideally from a different publisher than sagepup.
    See here:
    http://www.zotero.org/support/debug_output
    (you may have to repeat that on Safari, but Dan or Simon would have to say how to get debug on Safari, I don't know).
  • Caseyclan
    As requested: first address I went to: http://www.ncbi.nlm.nih.gov/pubmed/23575744
    It’s via Pubweb. The Zotero page icon is present. I click the icon and the citation saves in Zotero, with an indicator box appearing in lower right hand side of screen telling me its saving. No PDF available, but I see the “Find it @UMKC” box, so I click it and it redirects me to: http://pc8ga3qq6a.search.serialssolutions.com/?sid=Entrez:PubMed&id=pmid:23575744
    I hover over the page icon that’s available and I see “Save to Zotero (Wiley Online Library). I click the Icon and nothing happens. I check my Zotero database and the first citation from previous page is there, as expected, but no PDF. The Debug ID is D1386668049

    Second address I went to:
    http://www.ncbi.nlm.nih.gov/pubmed/23535088
    It’s via Pubweb. The Zotero page icon is present. I click the icon and the citation saves in Zotero, with an indicator box appearing in lower right hand side of screen telling me its saving. No PDF available, but I see the “Find it @UMKC” box, so I click it and it redirects me to:
    http://pc8ga3qq6a.search.serialssolutions.com/? sid=Entrez:PubMed&id=pmid:23535088
    I hover over the page icon that’s available and I see “Save to Zotero (ScienceDirect). I click the Icon and nothing happens. I check my Zotero database and the first citation from previous page is there, as expected, but no PDF. The Debug ID is D260130503
  • Caseyclan
    "However, Firefox won't work with any of the Medline citations for some reason whenever I go through the UMKC portal."

    To clarify, although Firefox saves the citation and PDF correctly when utilizing the Zotero icon whenever I am in PUbmed, it does nothing when I am using Medline via Ovid. It acts very similar to Safari in that nothing downloads nor does the indicator box show up in the lower right hand side of the page.
  • adamsmith
    Interesting. So the serialssolutions URL is what you see in the URL bar when you're looking at the articles on the sciencedirect and the wiley page? I think that might make it impossible for them to import via the connectors. Simon or Aurimas would know more about that. In other words, the way through which your institutions handles access to the resources may make it impossible for the connectors to work.
    (Also - Dan - what's in the debug?)

    When you're accessing Ovid through Medline - let's say on Firefox for simplicity - could you provide a URL from your URL bar there? That should really work.
  • dstillman
    I think we'd need Debug ID from the Safari connector for this, but Simon would know better.
  • Caseyclan
    As requested: I went to the following address using Firefox plugin with Zotero Stand Alone: http://ovidsp.tx.ovid.com.proxy.library.umkc.edu/sp-3.8.1a/ovidweb.cgi?&S=LBGLFPKMGODDPHKMNCOKEEJCNHJDAA00&Complete+Reference=S.sh.17|1|1

    It’s Medline via Ovid. The Zotero page icon is present. I click the icon and the citation saves in Zotero, with an indicator box appearing in lower right hand side of screen telling me its saving. No PDF available, but I see the “Find it @UMKC” box, so I click it and it redirects me to:
    http://pc8ga3qq6a.search.serialssolutions.com.proxy.library.umkc.edu/?sid=OVID:Ovid+MEDLINE%28R%29+%3C2009+to+April+Week+3+2013%3E&genre=article&id=pmid:22912423&id=doi:10.2337%2Fdc12-0841&issn=0149-5992&volume=35&issue=11&spage=2384&pages=2384-9&date=2012&title=Diabetes+Care&atitle=Obstructive+sleep+apnea+in+young+lean+men%3A+impact+on+insulin+sensitivity+and+secretion.&aulast=Pamidi&pid=%3Cauthor%3EPamidi+S%3C%2Fauthor%3E&%3CAN%3E22912423%3C%2FAN%3E
    I hover over the page icon that’s available and I see “Save to Zotero (ProQuest). I click the Icon and the download window appeared in lower right hand screen but red X by pdf name. The Debug ID is D1504655967
  • dstillman
    (5)(+0000222): CookieSandbox: Managing cookies for login.proxy.library.umkc.edu

    (2)(+0000143): Downloaded PDF did not have MIME type 'application/pdf' in Attachments.importFromURL()

    (3)(+0000000): <html><head><title>UMKC University Libraries Proxy Server Login</title></head>

    <body>

    <HR>


    This database is accessible r

    (3)(+0000000): Deleting item 245
  • adamsmith
    edited April 30, 2013
    oh OK, so the problem isn't saving the source from Ovid Medline - which works, but getting the PDF from the redirect link.
    I don't know enough how the serialssolution redirect work to say much about this, but I'm not surprised downloading the PDF on proquest doesn't work.
    Maybe Simon has a better idea, but right now it seems like the "Find it @..." solution implemented by serialssolution won't work well with Zotero so I'd try to avoid it.

    You can, by the way, import the item via Pubmed/Medline as you do now and then go to the fulltext, download the PDF and attach that to the existing item in Zotero.
    Edit:
    (thanks Dan - that's along the lines of what I'd expect. I don't know enough about the proxies to be of much help on that).
  • Caseyclan
    adamsmith:
    I originally contacted the library staff to inquire why I was having so many problems with a product the University was promoting. I know members who have attended in the past who did not have any issues. The librarian's initial response was that she checked both databases and they worked fine. When I asked what her set up was, here's her reply:
    Joe,

    I use the downloaded version 3.0.14 with Firefox. IN the standalone version, if you click on the same GEAR icon, and pick preferences, the automatically check for updated translators should be checked, but even if it is you can click the Update Now button to update. Ovid Medline works for me in both versions.

    Thanks,

    Curious ... thanks for your help. It seems I may have to switch to Firefox if I want to use Zotero.
  • aurimas
    @Dan, can you tell from the debug log how the ProQuest translator is even able to pick the serialssolutions.com page up? It doesn't look like Zotero would be able to deproxify those URLs. Is there an embedded iframe?

    I also don't see any way to access any of the Zotero Connector preferences in Safari (to enable debug logging). @Simon, is that even possible?
  • adamsmith
    edited April 30, 2013
    It doesn't look like Zotero would be able to deproxify those URLs. Is there an embedded iframe?
    there has to be, no?
  • dstillman
    @Dan, can you tell from the debug log how the ProQuest translator is even able to pick the serialssolutions.com page up?
    No. These Debug IDs are all from Standalone. I think that would be in the output from the connector (or from Zotero for Firefox with Standalone closed, if it still fails in that case).
  • Caseyclan
    adamsmith,
    Forgive my ignorance, but none of the recent responses regarding the translator and debug IDs make any sense to me. Please clarify: is the issue generating from my MBP, or is it the portal at my University's online library access? Should I just stay with Standalone with the Firefox plug in or should I use Firefox with Zotero plug in and stay away from Standalone? I welcome your feedback?
  • adamsmith
    sorry, that wasn't really intended for you to understand, we were just trying to figure things out.
    We're not quite sure at this point and need someone else to look at this. It's almost certainly due to your library portal, though, you wouldn't be having these problems with "normal" access those sites on Safari/Standalone (i.e. with URLs that don't contain "serialssolution...".
    My guess would be that Zotero for Firefox without Standalone will work best across the board, yes.
  • Caseyclan
    ok, so Zotero for Firefox without standalone. I have limited experience with zotero, so is the firefox version similar? Will I be able to access my library of files offline like I can with standalone? What's the advantage of one vs the other?
  • aurimas
    Zotero for Firefox does everything that Standalone does plus a couple other features. The only "downside" is that it's embedded into Firefox.
  • Caseyclan
    Aurimas,
    Thanks for response. Even though its embedded, am I still able to access my library offline without issues?
  • adamsmith
    yes, of course. offline access is just as with Standalone
  • Caseyclan
    Adamsmith,
    Thanks for your help! I can see why so many people use this product - the support is impressive! Although RIF software is not my forte, I will continue to play with the program and learn it as best as I can. I will try the firefox with Zotero plug in today since it seems this may be my best option. I am assuming that the location of my database will stay the same when I shift solely to Firefox, or will I have to set up an entire new setup?
  • adamsmith
    You mention above that you're already using Zotero for Firefox - together with Standalone. If that's the case you're all set-up: The only thing you need to do is close Standalone and Zotero will work in Firefox.
  • Caseyclan
    Adamsmith,
    I have the standalone with the firefox plug in. Can I just use Firefox I downloaded, or do I need to download a different version of firefox? Sorry for the many questions - just making sure I understand correctly.
  • adamsmith
    if you have standalone working with Firefox you don't need to download or install anything else. (you should generally make sure you have up to date versions - currently Firefox 20.0.1 and Zotero 4.0.8)

    As soon as you quit Standalone, the Firefox plugin becomes a fully functional version of Zotero - e.g. you can see your items by clicking on "Zotero" at the bottom right of your Firefox Window. What you'll see will basically a mirror image of the Standalone display, so everything should be familiar. I recommend just trying this out and asking for help when you run into problems.
  • Caseyclan
    adamsmith,
    I tried it out last night and so far, Firefox works well. I changed a few settings and now have Zotero loading in Firefox in a separate tab. To be honest, I actually like it this way better than switching between Standalone and safari. I hope it keeps working well! Thanks again for all of you help/support!
  • adamsmith
    glad that's working out for you.

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