PubMed entry not saved

beogl
Dear Zotero,

You have always worked nicely on PubMed, but something is broken today. I try saving this

http://www.ncbi.nlm.nih.gov/pubmed/23596092

You say you are saving it, but where? I can't find anything in Zotero?? And why just PubMed? Other sites seems to be working.

Report ID: 1093724464

This is with latest Google Chrome (Version 26.0.1410.64 m), Zotero Connector (3.0.8.1) and latest Zotero standalone (4.0.6).
  • dstillman
    PubMed is having server troubles today.

    https://forums.zotero.org/discussion/28810/citation-never-saves/#Item_14
  • beogl
    I see, thanks Dan. Could perhaps the translator detect this and report it? I guess it is a timeout.
  • dstillman
    I take it you're just getting the little popup window and no error?

    We've actually seen a couple different issues from them—timeouts and "Service Unavailable" errors—but I think we can probably detect both and display a save error. We'll see what we can do.
  • beogl
    Eh, my bad. There is just the popup window visible, but if I follow the instructions and click on the options for the Zotero connector then I see the errors.

    I clicked on the "Reprt Errors" button there now. Is that all I normally should do to report this kind of problem, or? (I can see no way to tell the versions etc there.)
  • dstillman
    edited April 23, 2013
    No, I meant as opposed to seeing a message that the save failed in the popup, which is what's supposed to happen. I don't think that's currently happening for this, though.

    In any case, you don't need to use Report Errors on its own for translator errors, since those get reported automatically by default. (Unfortunately that's probably not happening in this case because of the way this is failing, but we'll fix that.) But if you want us to take a look more quickly at an issue, reporting here is the right thing to do, and then a Report ID is helpful.
  • beogl
    OK, thanks.
  • soaringbear
    There really needs to be a error popup after failure to save record. Doesn't happen often in pubmed but I really want to know to retry in a few minutes.
  • O.Rym
    Dear Zotero

    Is it possible to save the list of publication in PubMed to the library? Each my attempt to do this finished with the Chrome plugin`s report about the error. I use lattest versions of Chrome, Zotero plugin and Zotero Standalone.

    Thanks in advance
  • adamsmith
    could you clarify what you mean by "the list of publication"? A URL would help, e.g.
  • O.Rym
    I mean downloading bibliography collection, like this, for example:
    http://www.ncbi.nlm.nih.gov/myncbi/browse/collection
  • adamsmith
    I don't believe we have ever tested that. I'll take a look, but might take a little while.
  • O.Rym
    ok, thanks
  • agapan
    edited April 28, 2013
    I'm having a PubMed problem too: I'm in Korea, fishing for citations on Russian sites. If I use an ISSN from Russia, I get PubMed references, but the journal articles I'm wanting citations from are about diplomacy between Russia and Korea...

    Example:
    http://elibrary.ru/title_about.asp?id=7922
    ISSN печатной версии ISSN: 0130-3864

    imports " Uptake of radiolabeled glucose analogues by organotypic pia arachnoid cultures" from Brain Research 100. (for which the ISSN = 0006-8993), and "Tidsskrift for den Norske lægeforening: tidsskrift for praktisk medicin, ny række" about neuroleptics whose ISSN is 0029-2001, PMID: 3864.

    I'm new on Zotero and not knowledgeable about the ISSN system but assume they are unique IDs worldwide. Any guidance would be appreciated. ISSN numbers for Korean, European and US journals work fine. Thanks.
    [Firefox 20 Zotero 4]
  • adamsmith
    Please start a separate thread. This is getting too far away from the original problem here.
  • Geli90
    hi, i'm having a pubmed problem too. it says: an error occured. check known translator problems for more information. as far as i'm concerned, everything should be fine (i'm using chrome, and have the zotero 4.0 standalone version), and it worked until yesterday.
    i'm on a deadline, so please help
  • adamsmith
    URL?
  • Geli90
    http://han.srv.meduniwien.ac.at/han/PubMedMUW/www.ncbi.nlm.nih.gov/pubmed/22189489
  • adamsmith
    different problem, too, start a new thread. Check and mention if you're using a system-wide proxy (i.e. not just the proxy inserted in the URL).
  • DWL-SDCA
    When someone requests that a new thread be started it is because it becomes easier to help you in a new discussion thread. It is not a way of postponing helpful advice. Covering a topic in a new thread will also facilitate finding the answers others who have the same problem. Attempting to cover truly different issues that may, to a non- expert, seem similar can lead to confusion for all.
  • adamsmith
    @O.Rym - collections work for me.
    For you, too, please start a new thread.
    If you make your collection public we can take a look directly. If not, we would need a debug ID for a failed save attempt:
    http://www.zotero.org/support/debug_output
This discussion has been closed.