Sync issue in standalone mac

sarperd
Hello,
I cannot sync my zotero library with zotero server using standalone mac. It says 'Logging into zotero server' but nothing happens for at least 1 hour...

I don't know if this is related but: It was also not possible to update zotero using the 'check for update' button. I had to download the new version from the web and install it myself.

And now i realize that i cannot even submit debug logging to zotero server as well..

Is this somehow related to firewall? Thank you in advance for your help in this..
  • dstillman Zotero Team
    Are you connecting via a proxy server? The latest versions of the Mozilla framework we use seem broken with regard to system proxy settings.

    Can you provide a Report ID?
  • sarperd
    I disabled the proxy and it's working now. Thank you!

    I do need to use the proxy for off-campus access to the university's library though...
  • dstillman Zotero Team
    We're hoping this will be fixed in the next version of the Mozilla framework.
  • aurimas
    We're hoping this will be fixed in the next version of the Mozilla framework.
    Dan, can you link to the relevant mozilla bug? I was thinking that for Standalone (does this only affects Standalone?) we could revert to an earlier version of XULRunner, but I'm not sure when this particular bug was introduced.
  • dstillman Zotero Team
    It's a more generalized hope. We haven't actually found a relevant Mozilla bug, and I just tried unsuccessfully to reproduce it on OS X. We can't really report it or even try to fix it until we can reproduce it, but we're working on it.
  • dstillman Zotero Team
    edited April 24, 2013
    sarperd: Could you give us a few more details on your proxy setup? We don't need hostnames or URLs, but it'd be helpful to know exactly which proxy settings you've set up (PAC, HTTP, HTTPS, auto-discovery...). Also, what OS is this?
  • sarperd
    edited April 24, 2013
    My OS is 10.8.3 and the setting is Automatic Proxy Configuration.
  • dstillman Zotero Team
    If you don't mind, could you email the PAC file to support@zotero.org with a link to this thread? (You can open it up in a text editor to make sure there's nothing sensitive in it. It should just be some domain names and IP addresses from your institution.)
  • sarperd
    Sent it!
  • dstillman Zotero Team
    Thanks. This might be fixed in Zotero 4.0.8, now available. Let us know if you're still having trouble.

    More info: https://forums.zotero.org/discussion/19530/zotero-standalone-behind-proxy/#Item_18
  • sarperd
    I've updated to Zotero 4.0.8 and now I can sync Zotero behind a proxy. Good job!

    Best,

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