File sync error occurred - eror number 1838345866

willemdebeer
Posting this because, for some baffling reason one has to both report an error AND post it on the discussion forum.

When syncing, a little red button appears next to the rotating syncing icon with the message that a file syncing error has occurred. Advice to restart Firefox or machine.

This has no effect.

Willem
  • dstillman
    Posting this because, for some baffling reason one has to both report an error AND post it on the discussion forum.
    https://forums.zotero.org/discussion/17673/
    When syncing, a little red button appears next to the rotating syncing icon with the message that a file syncing error has occurred.
    Can you provide a Debug ID for a sync attempt that produces the error?
  • willemdebeer
    The Debug ID is D1370979479

    Thanks
  • dstillman
    Unexpected status code 403 getting storage file info
    For some reason a whole bunch of groups you left a couple weeks ago weren't properly removed from your client, which was throwing off file syncing. (Everything else, including file syncing in other libraries, should be working fine, though.)

    I'm not sure how that happened, but I've retriggered the removals on the server. Try again now, and provide another Debug ID if you're still getting an error.
  • willemdebeer
    Thanks

    The groups remain on my client, which continues to trigger the error. I have found a workaround remove all but one group from the client (there is no "remove group" option on the client, is there?

    It consists of copying (well, dragging) a document into the group, then moving it to the trash, then emptying the trash, then syncing, at which point a pop-up informs you that you can re-sync and remove the group...

    Is there an easier way to remove a group from the client?

    Cheers.
  • dstillman
    Making any change to the group library—doesn't have to be the steps you list, though those would work—would cause Zotero to offer to delete the group if you're not in it, but this shouldn't happen.

    If you want to help debug this, you can complete a sync and then post here, I'll retrigger the deletions, and you can generate a Debug ID for the next sync to see why the groups aren't being deleted. If you want to do this, you should temporarily disable auto-sync.
  • willemdebeer
    There is one final library which does not delete (called "Mine Seismology") no matter which changes I make.

    The Debug ID is D693533901
  • willemdebeer
    Sorry, group, not library.
  • dstillman
    edited April 24, 2013
    OK, I've retriggered the removal of that library from your account. Can you provide a Debug ID for the next sync you do?
  • willemdebeer
    The Debug ID is D1348873295.

    Still hanging around like a bad smell :)
  • dstillman
    That sync was after the deletion. Did you disable auto-sync, as I recommended above?

    Can you try again? The Debug ID needs to be for the very first sync after I trigger the removal.
  • willemdebeer
    The Debug ID is D340145123.

    Same result...
  • dstillman
    edited April 24, 2013
    It looks like group removal is partly broken in 4.0. Can you sync with the latest 4.0 Branch dev XPI? That should remove the group from your client. (If you sync before installing that, I'll need to retrigger the removal.)

    You can switch back to 4.0.6 afterward.
  • willemdebeer
    I did use the branch.

    Yay, the group is gone!


    The Debug ID is D1153560469

    Thanks
    Willem
  • dstillman
    Great, thanks.
  • willemdebeer
    of course, now I have to get it off my other clients (iPad, PC, iPhone) :)
  • willemdebeer
    Ah, remarkably, the Apple app had synced flawlessly. I haven't looked at it for a few days, so not sure when it did it, but there you have it.
  • dstillman
    edited April 24, 2013
    iPhone/iPad is with ZotPad? This bug was just in the Zotero client, so it wouldn't affect that.

    For your PC, you'll just want to make sure you install the dev XPI before syncing. If you have auto-sync enabled (the default), you can temporarily disable it before opening the Zotero pane (which triggers auto-sync) by accessing the Zotero preferences from the Firefox Add-ons window. You can re-enable auto-sync after syncing.

    There's a separate bug here that's preventing the edit-then-reset trick from working. I'm working on fixing that.
  • willemdebeer
    Yup - see above.

    Just for completeness: You have just solved the problem on my Dell notebook / portable workstation. I have installed the dev XPI on my HP laptop and have disabled the auto-sync.

    Will try to sort it out tonight.

    Thanks again. Great tool and will continue to subscribe and preach the good word :)
Sign In or Register to comment.