Zotero no longer syncing on my Mac OS X 10.6.8

jpowers1
The circular arrow just spins and spins but never syncs or provides and error message. Sometimes an orange circle with an "!" appears next the circular arrow.

Can anyone tell me how to start trouble shooting?
  • dstillman
    edited March 7, 2013
    Have you restarted Firefox/Zotero?

    If so, provide a Debug ID for the first few minutes of a new sync (after temporarily disabling auto-sync if you need to).
  • jpowers1
    Could not read 'file:///Applications/Zotero.app/Contents/MacOS/../Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroIntegrationInstaller.xpt'.

    This is what I got for a Debug ID:

    version => 3.0.13, platform => MacIntel, oscpu => Intel Mac OS X 10.6, locale => en-US, appName => Zotero, appVersion => 3.0.13

    =========================================================

    (5)(+0000000): SELECT version FROM version WHERE schema='lastlocalsync'

    (5)(+0006723): SELECT version FROM version WHERE schema='lastlocalsync'
  • adamsmith
    start by updating Zotero - the most recent version of standalone for Mac is 3.0.14.1
  • dstillman
    Also, that doesn't appear to be a sync—that's just for hovering over the sync icon. You need to start debug output logging before the sync starts.

    (And no need to post the output here—just the Debug ID is sufficient.)
  • jpowers1
    Zotero will not update. It remains eternally loading when I try to update.
  • jpowers1
    I have updated Zotero after downloading an older version of firefox.

    Even with the new version, "submit to zotero server is not working" just more endless uploading. I have pasted the output below

    version => 3.0.14.1, platform => MacIntel, oscpu => Intel Mac OS X 10.6, locale => en-US, appName => Zotero, appVersion => 3.0.14.1

    =========================================================

    (5)(+0000000): SELECT subject FROM relations WHERE predicate != ? UNION SELECT object FROM relations WHERE predicate != ?

    (5)(+0000000): Binding parameter 1 of type string: "dc:isReplacedBy"

    (5)(+0000000): Binding parameter 2 of type string: "dc:isReplacedBy"

    (3)(+0000001): Session ID not available -- logging in

    (3)(+0000000): HTTP POST version=9&username=jpowers1&password=******** to https://sync.zotero.org/login

    (5)(+0000237): SELECT version FROM version WHERE schema='lastlocalsync'
  • dstillman
    Are you connecting via a proxy?
  • jpowers1
    I am not connecting via a proxy
  • dstillman
    Do you ever? We've seen this problem before when the system proxy settings were set to use an auto-configuration file—there seems to be some bug related to that in the latest version of the Mozilla framework that we use.
  • jpowers1
    I have used a proxy to access my university's server from cafes. Is this the type of proxy you are referring to? What would I do to fix my problem if it is proxy related? Thanks for your help.
  • dstillman
    Well, it's not the same as something like EZproxy that you log into on your university's website. It'd be something that you configure on your computer and send all of your system's Internet traffic through. Check the system proxy settings in System Preferences: Network -> Advanced -> Proxies. Is everything in there unchecked?
  • jpowers1
    okay, there was one box checked under System Preferences: Network -> Advanced -> Proxies. I've unchecked it and the sync worked. Thanks so much!
  • dstillman
    What box was checked? Automatic Proxy Configuration?
  • jpowers1
    You know I couldnt say at this time.
  • dstillman
    This is likely fixed in Zotero 4.0.8, available now:

    https://forums.zotero.org/discussion/19530/zotero-standalone-behind-proxy/#Item_18
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