Upgrade StoragePubmed translator
Hello,
I have a problem with the pubmed translator. When I click on the icon to import a single reference from pubmed, the red box (bottom right) appears as if it were importing the reference but no text appears in it and it does not say "saving item". Within the Zotero library the reference does not appear. This happens only with pubmed as far as I can tell. There is NO error message. It does work correctly on my home computer which makes me think it is a local problem. This was not a problem a month or two ago. I have run through the troubleshooting guide as follows:
1: Icon present so no problem there,
2: known translator issues seem not to be relevant though I have tried the update as suggested in the thread on Pubmed linked to from the know translator issues page.
3: Zotero updated
4: Firefox updated. I was on the firefox beta channel but reverting to the standard release has not solved the problem
5: Updated and no change
6: Translator displayed is NCBI(Pubmed)
7: Clock is ok
8: No incompatible addons from the published list and no change with all add-ons disabled
9: Not applicable
10: Not applicable
I am on firefox 17.0.1, using zotero standalone and firefox extension.
Sample URL, http://www.ncbi.nlm.nih.gov/pubmed/23079804
Any help appreciated.
I have a problem with the pubmed translator. When I click on the icon to import a single reference from pubmed, the red box (bottom right) appears as if it were importing the reference but no text appears in it and it does not say "saving item". Within the Zotero library the reference does not appear. This happens only with pubmed as far as I can tell. There is NO error message. It does work correctly on my home computer which makes me think it is a local problem. This was not a problem a month or two ago. I have run through the troubleshooting guide as follows:
1: Icon present so no problem there,
2: known translator issues seem not to be relevant though I have tried the update as suggested in the thread on Pubmed linked to from the know translator issues page.
3: Zotero updated
4: Firefox updated. I was on the firefox beta channel but reverting to the standard release has not solved the problem
5: Updated and no change
6: Translator displayed is NCBI(Pubmed)
7: Clock is ok
8: No incompatible addons from the published list and no change with all add-ons disabled
9: Not applicable
10: Not applicable
I am on firefox 17.0.1, using zotero standalone and firefox extension.
Sample URL, http://www.ncbi.nlm.nih.gov/pubmed/23079804
Any help appreciated.
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http://www.zotero.org/support/reporting_bugs#provide_a_report_id
Try this without Standalone and see if it makes a difference.
Colin
Ajuydog: Provide a Debug ID for a save attempt that's failing.
Debug ID is D905051072. Several attempt to provide a debug ID were unsuccessful as nothing logged despite it being enabled. I tried to reproduce the bug report but have not been able to.
Using Standalone, the Debug ID does not log anything on attempting to save from pubmed.
Mystery to me!
I must say, I had ensured that standalone was up to date without realising that Zotero for firefox would need to be updated separately (it was set to default for automatic updates). Also, Standalone tells me that word for windows add-on is not installed despite it appearing in word and working perfectly. I suspect this too is due to diferences in standalone and Z for firefox. Am I missing something in aligning the two versions of Z?
Where does SA tell you that the Word add-on isn't installed? It typically installs per default.
SA says that Word add-on is not installed in: Actions, preferences, cite on the "Word processors" tab. "The Zotero Word for Windows add-on is not currently installed"
As for the add-on: I see that mozilla has just updated the version there to 3.0.11, that's why the update went through. I'd still recommend switching over to the channel on zotero.org - just re-download and install zotero from zotero.org - it will not affect any of your data, but you'll get future updates more reliably & quickly.
An added benefit of Ajuydog's post is that I became aware of Zotero Standalone. It is a lot more convenient than the Firefox extension!