Synching with CloudMe gets stuck
Ref ID 1190763413
Setup Zotero to synch the attachments with CloudMe. Started fine. Uploaded 88 attachments fairly quickly then it got stuck on a 7.4 MB pdf of a scanned report. I tried waiting (two hours, no joy) restarted Firefox several time, Reset the File Synch (it would quickly get to 88 and stop).
I tried moving the offending folder out of the storage folder. Zotero uploaded another 6 attachments before getting stuck again. This is the point where I checked the error report, referenced above.
System info if it helps,
I'm using Zotero in Firefox 16.0.2 on Windows 7, 64 bit. I've got 16 open tabs in the browser.
371 items in the library, not all have attachments.
I'm at loss of what to do next. I've searched the Forums and found nothing to help. Others have used CloudMe, seemingly without problems.
Setup Zotero to synch the attachments with CloudMe. Started fine. Uploaded 88 attachments fairly quickly then it got stuck on a 7.4 MB pdf of a scanned report. I tried waiting (two hours, no joy) restarted Firefox several time, Reset the File Synch (it would quickly get to 88 and stop).
I tried moving the offending folder out of the storage folder. Zotero uploaded another 6 attachments before getting stuck again. This is the point where I checked the error report, referenced above.
System info if it helps,
I'm using Zotero in Firefox 16.0.2 on Windows 7, 64 bit. I've got 16 open tabs in the browser.
371 items in the library, not all have attachments.
I'm at loss of what to do next. I've searched the Forums and found nothing to help. Others have used CloudMe, seemingly without problems.
I think I know which folder it is getting stuck on as it appers to be picking up the folders from the ../storage floder in alphabetical order, so checking the zotero folder on the WebDav server makes it easy. And on the first one I deleted the last folder copied and it still got stuck so , it looks like the folder it is getting stuck on is the one after the last successfully copied.
The file count is consistent but the amount of data seems to vary. I've guessed that is due to the algoithm for estimating how much data has to go up uses an estimate rather than waste time being exact.
The thirteen files are all 1.7 MB or bigger (but at least one 2 MB file synched OK). They are pdfs of government reports, one thesis, and two scanned papers.
Anything else I should look at or do?
Turned the security software off. No difference.
Tried using my mobile network, again no difference.
Some more information. I've managed to get two of the folders to synch (I guess that these were network errors) and have cleared out another (it was in the trash anyway). This leaves ten references. Nine of them were created as part of a batch transfer from Reference Manager. The other references in the same batch all synch without any problem.
Two of them I have redownloaded from source. One seems to have gone into the library and synched. This one zotero could seethatthere was a reference on the web page and I clicked the icon in the URL bar. The other was a pdf that opened in a window and I had to select 'Create New Item from Current Page' and manually create the parent item.
THe Debug file D1274313309 was created during the synch after zotero had got stuck and I'd closed and reopened zotero. Note that entity AWSNZ83G and KF89QTWH are both from >3Mb pdf files of scanned reports.
Is there a workaround for this? For example, for these files create the zip and prop files and manually upload to the webdav directory?
For what it's worth, in your debug output there are lots of lines like this:
(2)(+0000058): progressMax has changed from 5020457 to 4597140 for request 'null/KF89QTWH'
(3)(+0021907): Invalid progress for request 'null/KF89QTWH' (32768 < 4489216)
(3)(+0000000): Invalid progress for request 'null/KF89QTWH' (98304 < 4489216)
(3)(+0000001): Invalid progress for request 'null/KF89QTWH' (131072 < 4489216)
Zotero outputs this when it gets unexpected progress values during a request. This is likely either a Mozilla bug or a problem with the computer/network/server, or a combination of the two, but it would take some digging around in the code by someone able to reproduce it to know more. That's probably not something we can help you with, I'm afraid—Zotero works with standard WebDAV servers and with Zotero File Storage, and we don't have the time to debug problems with individual servers. But if you upload an example file somewhere and provide a link to it, someone might be willing to try to reproduce this with CloudMe. Not easily.
I can also try uploading to ZFS through another library that is much smaller. I will post whether or not that works.
BTW, using another Zotero library that has very few items in it one of the problematic files synched with Zotero File Server without any problem, so it is either my PC or CloudMe.
I guess that I should bite the bullet and add another cloud service (ZFS) rather than spend more time trying to get this to work with CloudMe.
Lastly, thank you for the swift responses, especially the very early (I'm in GMT) and the relatively late (again wrt GMT).