No response in libre office

nady6
Problem ID: 1110702965

Hi,
when I try to insert new citations or to edit old ones, Zotero will open the dialogue window and let me type in my changes but won't transfer them to the libre office document. Sometimes it eventually does it, but takes forever, like 30 minutes or so (I experienced that during trying to find online help while having given up hope) and makes Firefox terribly slow. Once its done, Firefox recovers.
I already checked if I have the latest add ons, resinstalled them, even installed an older version of Firefox since I thought it might have come up after the last upgrade. But didn't help. I also updated libre office and restarted my computer (mac os x 10.6.8) several times.
Any idea, what could be wrong?

Thanks!
  • nady6
    Is that question too stupid? Or the answer too obvious? I'm a bit helpless here, would appreciate support...
  • adamsmith
    Is that the same in a new document?
  • nady6
    Just checked that - surprisingly (for me) it's not, works just like it should in a complete new document. Now I also tried to copy the entire old document into another, new one, but that doesn't help. Seems to transfer whatever problem there is...
  • adamsmith
    how big is your existing document? How many citations?
    A couple of hundred shouldn't be a problem, but a couple of thousand probably would be.
    IIRC, Word for Mac is also particularly slow communicating with Zotero.

    Half an hour is crazy, though, so you may want to try running through these:
    http://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents
  • nady6
    The document comprises only 30 pages until now, so it's not even a hundred.

    I'll check that, will report...
  • nady6
    Okay, I tried several things suggested, including 3 - 7. The others don't really apply. Nothing helped, though I still should try 8. Btw, that's the latest problem ID: 1150205493.
  • adamsmith
    oh, 8 is the one most likely to work - the other ones are just listed before because they're quick and because (for 4.) you should do this on a back-up copy, not the original document.
  • nady6
    That wasn't exactly an easy thing to do but you were right, it seems it worked. Found one tiny little citation that was "broke" or something and after correcting it, everything works as smoothly as it should.
    Thanks!

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.