new user

hi - my mac book is older so the standalone is not an option. have an account with the firefox supported version, and the little zotero page icon shows up to the right of the URL offering to save the citation but after I click it (and it seems to be saving) nothing appears in my library. ?
  • edited September 2, 2012
    Please give us the links to the items that do not seem to import.

    After you clikk on the url icon to download the article, does an information box appear in the lower right part of your screen? What text appears there, if any?

    To be sure that we are understanding one another, the "library" contains all of your articles, reports, chapters, etc. The library contains everything in your "collections" that are listed in the left column below the library name and above the Zotero trash.Are you looking in a collection or in your library?
  • we'd also want version numbers of everything you're running.
  • sure.

    yeah, a box appears in the lower R hand corner, "saving item".
    example URL: http://www.ncbi.nlm.nih.gov/pubmed/22734955
    Version: 3.0.8 for Firefox (3.7 MB, Firefox extension)
    On: iBook G4 running OS 10.4.11

    thanks...i'm pretty sure i'm prob just missing something super simple here.
  • so in Firefox, when you click on "Zotero" on the bottom left - you don't see any of those articles?
    And which Firefox version is that?
  • yes, when i click on the zotero on the bottom left the files are there but then when i log in to the website the corresponding folder is empty. ?

    firefox version = 3.6.17
  • "firefox version = 3.6.17"
    uhm. You shouldn't be using that. It's very, very outdated and very, very, unsafe.

    The problem is that your data is not syncing:
    http://www.zotero.org/support/sync
    first upgrade firefox, make sure that your username and password are set in Zotero (in the preferences under sync) and Zotero is set to sync automatically. Your items should then appear online shortly
    If they don't, see here:
    http://www.zotero.org/support/kb/changes_not_syncing
    and follow up.

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