Zotero Word plugin error when citing a page range with Office 2013 Preview

tucidide19
I'm getting an error message whenever I try to cite a page range with the latest version of the Zotero Word plugin (Chicago author-date format) and Zotero for Firefox 3.0.8. Oddly enough, I can cite single pages without any problem.

Here's the error:

Zotero experienced an error updating your document.

zoteroWinWordIntegration Exception... "The range cannot be deleted." code: "0" function: "zoteroWinWordField::SetText" location: "\.zoteroWinWordField.cpp"

I'm running Word 2013 preview, could this be the cause of the problem? I starting experiencing this issue when I switched from Office 2007 to Office 2013 preview.

Thanks and all the best,
tucidide19
  • fbennett
    Just for info at this end, is the range in the item's page field, or in the pinpoint field that comes up in the document? Also, exactly how is the range written into the field (i.e. "1-23", "pp. "45-", etc.).
  • tucidide19
    It's the page range I write in the Zotero dialogue box that comes up in the document. For instance, "90-91".
  • fbennett
    Thanks. I'm just the maintainer of the citation processor. There haven't been other reports of trouble with this in 3.0.8, so I will wait for Simon to take a look at the word processor plugin side before possibly digging into the processor itself.

    Please file a Debug ID that contains the error. Simon may need that to look into the cause.
  • tucidide19
    Thanks! Here's the debug ID: D929510734.
  • Simon
    edited August 4, 2012
    There has been a previous report of this with Word 2013 Preview. We will try to investigate in the next few weeks, but we do not generally consider compatibility with unreleased software to be a high priority issue.
  • tucidide19
    Sure, I understand. Thanks a lot.
    Besides, there's a simple workaround on the user side: if you add the second half of the page range (e.g., "-91") in the suffix field, the citation is displayed correctly without any error message.
  • lgzapatas
    edited August 8, 2012
    I'm getting an error message whenever I try to install de plug in of word:
    Exception... "'You can't save the file Zotero.dot because the volume Zotero is read only. @[install:install.m:64]' when calling method: [nsIRunnable::run]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: resource://zotero-macword-integration/installer.jsm :: <TOP_LEVEL> :: line 67" data: no
    Someone can help me .
  • Simon
    lgzapatas: Copy Zotero to your Applications folder before running it. If that doesn't help, start a new thread.

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