EBSCOhost translator problem

mkljenak
Hello,

I tried pulling citations from EBSCO, but it doesn't seem to work. I always get the translator issues message.

Report ID: 1522118802

Is there any solution?

Thanks!
  • aurimas
    http://www.zotero.org/support/troubleshooting_translator_issues
  • mkljenak
    I have tried everything on the list, but the problem still occurs.

    The "Save to Zotero" icon does appear in the address bar, but when I use proxy it does not.
  • aurimas
    11. If none of these solutions solve your problem, please make a new thread in the Site Translators category (or use an existing thread if you've already created one) and provide the URL of a page that isn't working (even if none are), a Report ID from after attempting to save, and any other relevant information
    post the URL (with proxy)
  • mkljenak
    I've just discovered that the "Save to Zotero" icon appears only for articles that have DOI number. And those are easily saved to Zotero.

    I found an EBSCOhost translator update on this page https://github.com/zotero/translators
    Could it help?

    Thanks!
  • aurimas
    If you followed the instructions on the page I linked closely, your translators should be up to date (step 5). Zotero updates translators from the page that you found, so no, that would not help (any more than following step 5).

    As far as the DOI thing goes, that would be step 6. The translator that imports items with DOIs is the generic DOI translator. So your EBSCOHost translator is still not working.

    In all likelihood it's a proxy issue that might not be fixable at this time, but if you don't post the URL, I can't say anything for sure.

    Also, what browser are you using? And if it's Firefox, are you using zotero standalone or as a Firefox plug in?
  • mkljenak
    Here's the URL:

    https://proxy.znanstvenici.hr/hr/nph/nph-proxy.cgi/00/http/web.ebscohost.com/ehost/detail=3fvid=3d4=26hid=3d123=26sid=3d4085c5a6-d6f1-4bbb-9884-1a9915f4d889=2540sessionmgr113=26bdata=3dJmxhbmc9aHImc2l0ZT1laG9zdC1saXZl#db=a9h&AN=7392739
  • mkljenak
    Thank you.

    Yes, I went through step 5, so my translators are updated.

    I use Firefox browser, which I have just updated to the newest version (13.0) - while going through troubleshooting page.

    I have Zotero Firefox plug in and also Zotero Standalone.
  • aurimas
    Try using the firefox plugin with standalone closed (if you haven't yet) and see if that helps at all. I doubt that it will though. Proxies like that are difficult for Zotero to deal with. I believe there will be better support for proxies in Zotero 3.5, but that's not coming out for a while.
  • mkljenak
    You were right, it didn't work.
    Well, I hope this will be resolved in the future versions of Zotero.
    By then, I'll bypass it somehow.

    Thanks for your help, anyway!

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