importing files does not work

rtc1
Something as simple as importing a reference with a file attached does not work anymore. I can't tell you exactly when it stopped working, but it was working until recently.

Reproduce:
1. right-click on any reference that has a file attached
2. click "Export selected item ..."
3. choose Format = Zotero RDF
4. make sure "Export files" is enabled
5. choose directory name
6. From the actions menu, select "Import ..."
7. Go to the directory just created, click the RDF file

The result is that you get the reference, but the attached file has become a mere link.

This is a serious regression.

BTW: Why does zotero neither provide a bug tracker, nor an IRC channel where users can provide support to each other?! This really should be the minimum standard. Also, the fact that there is no forum category "Bug reports", but only "Troubleshooting", implies that there are no bugs and the problem is always on the user side.
  • adamsmith
    This isn't a general issue - still works for me, e.g.
    http://www.zotero.org/support/reporting_bugs
    (I'm interested in 2. here) We'd also likely be interested in a sample RDF.

    bug reports can be filed in the respective categories of the forum.
    That's helpful to get them to the right people: E.g. Aurimas and I have the "Translator" category subscribed, fcheslak the 'website" etc..
    I don't think the forum categories are perfect in any way, but since users are, on average, relatively poorly equipped to distinguish between bugs and things they do wrong, a "bug report" category would probably be less helpful than the status quo.

    bug tracker: there is a issue-tracker on github, but since Zotero is too small to have a triage team etc. filing bugs there is discouraged. And since somewhere between 1 in 2 and 2 in 3 bug reports aren't actually bugs, there would be a lot of time involved in re-directing users.

    IRC channel - because someone would have to be on it - an IRC channel that doesn't work is more frustrating than one that doesn't exist. Also, since questions re-occur, a forum is much better in conserving volunteers time, since users can search it easily.
  • Pingou
    Hello,

    I start with zotero few days ago, so maybe I don't know all fonctions, but I have the same problem.

    When I want import a collection containing subcollection with attached PDF files, tthis one are not attached to the references (all subcollections and references are well created).

    I used Windows 7, Zotero standalone 3.0.7 and Chrome 19.0.1084.52.

    Reproduce:
    1. right-click on collection
    2. click Export collection
    3. choose Format : Zotero RDF
    4. tick Notes
    5. tick Files
    6. choose directory name and save
    7. actions menu, click import
    8. select RDF file created
    9. Zotero creat the collection with the subcollections and references but not attach the PDF files.

    I tried another format : with BibTex the PDF files are imported but with this format the subcollections are not created.

    Is there any option to change or something else to do.

    Thanks
  • adamsmith
    see above about error report ID and sample RDF file
  • Pingou
    Report ID : 1612735487

    Where can I post the sample RDF ?
  • adamsmith
    edited June 6, 2012
    thanks - pastebin.com or gist.github.com - neither requires registration. Just provide the link here.

    edit: that is - open the RDF with a text editor, select all-->copy
    and paste it to the window on one of those sites.
  • Pingou
    Link to RDF file

    With Zotero RDF : http://pastebin.com/aFWCdfhs
    With BibTex : http://pastebin.com/fT755Fa0
  • adamsmith
    (bibtex works as intended - the format can't store collections - so it's the RDF that we'll have to look at).
  • aurimas
    I cannot reproduce this with your RDF file on Zotero Standalone 3.0.7. Could you verify that your folder structure looks like

    │ Exported Items.rdf
    │
    └───files
    ├───836
    │ chemcomm10_6822.pdf
    │
    ├───838
    │ OL11_4288_OxidativeCouplingNitrones.pdf
    │
    ├───845
    │ ol11_2746.pdf
    │
    ├───846
    │ ol10_2690.pdf
    │
    ├───848
    │ tetlett08_2559.pdf
    │
    ├───850
    │ Synlett08_3203.pdf
    │
    ├───852
    │ ol08_1235.pdf
    │
    └───854
    joc08_2879.pdf


    The name of the RDF file will vary. "file" and numbered items are folder.
  • adamsmith
    (Aurimas - you're using Windows, too?)
  • aurimas
    Yes. Windows 7 x64
  • Pingou
    I checked and the folder is like that, with all PDFs.

    I use Windows 7 x86.
  • adamsmith
    looks like Frank may have spotted the problem:
    http://forums.zotero.org/discussion/23619/zotero-isnt-import-importing-properly-help/#Item_4
  • aurimas
    OK, nevermind that. I can reproduce it. Was using a fresh Zotero profile that did not have the most recent translators. I should have a fix in a little bit.

    It seems frank and I were working on this at the same time.
  • adamsmith
    Aurimas fixed this (hopefully); should start working again after updating your translators from the General tab of the Zotero preferences or wait until Zotero does this automatically in the next 24hs.
  • rtc1
    Working agin. Thanks.
  • Pingou
    Working again too. Thanks and good job !
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