Changing citation methods

Please help with a Word plug-in problem I'm experiences. I've written my document, using the Chicago Footnote method for citations. I want to now change all the references to either Chicago or Harvard (Author-date), but when I try I receive an errors message that begins with:

Exception..."the operation couldn't be completed.
OSStatuserror -1728.)@convert:document.m:723]'

{etc.}

What does this mean and can I do anything about it?

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